SUMMARY:
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POSITION INFO:
About us:
A vacancy exists for a Clinic Manager , reporting to the Regional Manager – Inland
South. The Clinic Manager is responsible for meeting the needs of the internal and external customers through the
execution of the LHC and clinic strategic and operational objectives in growth, quality & people by leading, managing
and co-coordinating all clinic activities.
Critical Outputs:
- Effective implementation of marketing strategy (including growth)
Develop a marketing strategy for the clinic aligned to LHC business plan and marketing strategy and drive
the marketing of the clinic by understanding, identifying and addressing the needs of the target market and
local community including understanding competitor strategies.
Maintain quality patient care standards.
Achievement of clinic financial targets
Areas of focus include Budget, Capex / special projects, activity, revenue, cost of sales, overheads, EBITDA
and working capital.
In all of the above identify trends, using root cause analysis, and implement remedial action where
necessary through effective use of heads of department and enabling functions as required.
Effective clinic operations management
Drive the optimal functioning of clinic operations, identify and monitor gaps and risks and implement
corrective action accordingly.
Effective relationship management with doctors
Drive doctor attraction and retention and co-ordinate and participate, where applicable, in the optimal
functioning of the Medical Advisory Committee.
Effective quality systems management
Drive improvement of quality metrics and implementation of LHC standardized complaints management
system
Drive retention of ISO certification and ensure compliance to clinical benchmarking.
Actively lead and market quality in LHC as it relates to staff, doctors and other stakeholders.
Effective people management
Demonstrate visible leadership in respect of LHC values, operating model and strategy.
Actively sponsor LHC initiatives and projects.
Actively lead and manage clinic MANCO and ensure participation from all parties to achieve strategic
objectives.
Provide direction and inspire positive work behaviour.
Recruit, retain, motivate and develop staff according to LHC people policies and practices.
Governance and risk management
Ensure and drive optimal management of business governance to achieve sound business ethics, risk
management and control with appropriate transparency and controls.
- Requirements:
Relevant degree essential.
Business management qualification advantageous.
Proven leadership and general business management experience (including financial management and
business planning processes) within a healthcare environment.
Knowledge of the private healthcare industry, its challenges and role-players including understanding of
relevant legislation.
Basic understanding of or the ability to learn specialization fields, terminology and medical equipment.
Computer proficiency.
- Competencies:
Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and
presentation
Influencing
Drive & energy
Excellence orientation
Ethical behavior
- Building relationships
Customer responsiveness
Organizational awareness
Leading my example
Motivating
