Clinic Manager

SUMMARY:
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POSITION INFO:

About us:

A vacancy exists for a Clinic Manager , reporting to the Regional Manager – Inland
South. The Clinic Manager is responsible for meeting the needs of the internal and external customers through the
execution of the LHC and clinic strategic and operational objectives in growth, quality & people by leading, managing
and co-coordinating all clinic activities.

Critical Outputs:

• Effective implementation of marketing strategy (including growth)
  Develop a marketing strategy for the clinic aligned to LHC business plan and marketing strategy and drive
  the marketing of the clinic by understanding, identifying and addressing the needs of the target market and
  local community including understanding competitor strategies.
  Maintain quality patient care standards.
  Achievement of clinic financial targets
  Areas of focus include Budget, Capex / special projects, activity, revenue, cost of sales, overheads, EBITDA
  and working capital.
  In all of the above identify trends, using root cause analysis, and implement remedial action where
  necessary through effective use of heads of department and enabling functions as required.
  Effective clinic operations management
  Drive the optimal functioning of clinic operations, identify and monitor gaps and risks and implement
  corrective action accordingly.
  Effective relationship management with doctors
  Drive doctor attraction and retention and co-ordinate and participate, where applicable, in the optimal
  functioning of the Medical Advisory Committee.
  Effective quality systems management
  Drive improvement of quality metrics and implementation of LHC standardized complaints management
  system
  Drive retention of ISO certification and ensure compliance to clinical benchmarking.
  Actively lead and market quality in LHC as it relates to staff, doctors and other stakeholders.
  Effective people management
  Demonstrate visible leadership in respect of LHC values, operating model and strategy.
  Actively sponsor LHC initiatives and projects.
  Actively lead and manage clinic MANCO and ensure participation from all parties to achieve strategic
  objectives.
  Provide direction and inspire positive work behaviour.
  Recruit, retain, motivate and develop staff according to LHC people policies and practices.
  Governance and risk management
  Ensure and drive optimal management of business governance to achieve sound business ethics, risk
  management and control with appropriate transparency and controls.
• Requirements:
  Relevant degree essential.
  Business management qualification advantageous.
  Proven leadership and general business management experience (including financial management and
  business planning processes) within a healthcare environment.
  Knowledge of the private healthcare industry, its challenges and role-players including understanding of
  relevant legislation.
  Basic understanding of or the ability to learn specialization fields, terminology and medical equipment.
  Computer proficiency.
• Competencies:
  Problem-solving, analysis and judgement
  Resilience
  Engaging diversity
  Verbal & written communication and
  presentation
  Influencing
  Drive & energy
  Excellence orientation
  Ethical behavior
• Building relationships
  Customer responsiveness
  Organizational awareness
  Leading my example
  Motivating