Clinic Manager

SUMMARY:
Clinic Manager

POSITION INFO:
Effective implementation of marketing strategy (including growth)
· Develop a marketing strategy for the clinic aligned to LHC business plan and marketing strategy and drive the marketing of the clinic by understanding, identifying and addressing the needs of the target market and local community including understanding competitor strategies.
· Maintain quality patient care standards.
Achievement of clinic financial targets
· Areas of focus include Budget, Capex / special projects, activity, revenue, cost of sales, overheads, EBITDA and working capital.
· In all of the above identify trends, using root cause analysis, and implement remedial action where necessary through effective use of heads of department and enabling functions as required.
Effective clinic operations management
· Drive the optimal functioning of clinic operations, identify and monitor gaps and risks and implement corrective action accordingly.
Effective relationship management with doctors
· Drive doctor attraction and retention and co-ordinate and participate, where applicable, in the optimal functioning of the Medical Advisory Committee.
Effective quality systems management
· Drive improvement of quality metrics and implementation of LHC standardized complaints management system
· Drive retention of ISO certification and ensure compliance to clinical benchmarking.
· Actively lead and market quality in LHC as it relates to staff, doctors and other stakeholders.
Effective people management
· Demonstrate visible leadership in respect of LHC values, operating model and strategy.
· Actively sponsor LHC initiatives and projects.
· Actively lead and manage clinic MANCO and ensure participation from all parties to achieve strategic objectives.
· Provide direction and inspire positive work behaviour.
Governance and risk management
· Ensure and drive optimal management of business governance to achieve sound business ethics, risk management and control with appropriate transparency and controls.
Minimum Requirements:
Qualifications & Experience:

· Relevant degree essential.
· Business management qualification advantageous.
· Proven leadership and general business management experience (including financial management and business planning processes) within a healthcare environment.
· Knowledge of the private healthcare industry, its challenges and role-players including understanding of relevant legislation.
· Basic understanding of or the ability to learn specialization fields, terminology and medical equipment.
· Computer proficiency.

Competencies:
· Problem-solving, analysis and judgement
· Resilience
· Engaging diversity
· Verbal and written communication and presentation
· Influencing
· Drive and energy
· Excellence orientation
· Ethical behaviour
· Building relationships
· Customer responsiveness
· Organisational awareness
· Leading my example
· Motivating and developing people
Contact Details: