Clinical Associate

SUMMARY:
This role focuses on supporting digital health solutions, empowering members, and driving better health outcomes.

POSITION INFO:

Clinical Associate
Johannesburg (Remote)

About Our Client
Our client is a fast-growing digital health enterprise dedicated to improving access to quality care for people living with chronic health conditions across sub-Saharan Africa. By combining technology, behavioural science, and quality improvement methods, they empower both healthcare providers and consumers. The organisation is mission-driven, innovative, and growing rapidly, offering the opportunity to make a tangible difference in healthcare delivery.

The Role: Clinical Associate
This role focuses on supporting digital health solutions, empowering members, and driving better health outcomes. You will collaborate with clinical teams and coaches to ensure high-quality care, innovation, and exceptional service delivery across digital platforms.

Key Responsibilities

• Educate and support coaches on health indicators and chronic condition monitoring

• Serve as a key contact for coaches and members, ensuring engagement and motivation

• Monitor onboarding and usage of digital health platforms, including coaching, education, and telehealth

• Track member engagement, flag challenges, and support continuous quality improvement

• Assist in developing health education content, workshops, and materials

• Coordinate rosters, performance reviews, and data reporting processes

About You

• 2+ years experience in healthcare, public health, or digital health

• Strong communication and organizational skills

• Data-driven, solutions-oriented, and adaptable

• Empathetic, collaborative, and committed to service excellence

• Thrives in fast-paced, evolving environments