Cluster General Manager - Luxury Lodges

SUMMARY:
Position: Cluster General Manager - Luxury Game Lodge Portfolio
Bela-Bela, Limpopo

POSITION INFO:

An exclusive game-lodge portfolio in the Limpopo region is seeking a highly experienced Cluster General Manager to oversee two five-star lodges operating under one unified management structure.

• Lead all aspects of lodge performance, ensuring profitability, quality, and guest satisfaction targets are met.
• Oversee budgets, cost controls, and monthly financial reviews with lodge and finance teams.
• Implement yield management, cost discipline, and revenue-growth initiatives across the portfolio.
• Drive operational consistency, standardisation, and excellence across both properties.

• Maintain an active presence on the floor and among guests, ensuring personal engagement and consistent brand delivery.
• Champion guest feedback analysis and continuous improvement processes.
• Uphold luxury standards across all departments — food & beverage, rooms, housekeeping, maintenance, and activities.

• Oversee maintenance and capital projects to ensure assets are preserved and standards upheld.
• Implement preventive-maintenance systems and sustainability practices in alignment with best environmental principles.

• Mentor and guide lodge managers and department heads to drive accountability and excellence.
• Foster a positive, professional culture rooted in teamwork, discipline, and growth.
• Partner with HR to manage performance, training, and succession planning.

• Develop and execute strategies that strengthen the lodges’ positioning in the luxury safari market.
• Build relationships with tourism bodies, community partners, and conservation organisations.
• Identify opportunities for experience innovation, events, and commercial expansion.

• Minimum 10 years’ hospitality management experience, including 5 years in a senior GM or cluster leadership role.
• Proven record in luxury lodge or 4–5 star hotel environments.
• Strong background in financial management, operations, and people leadership.
• Deep understanding of South African hospitality standards, compliance, and labour legislation.
• Strategic thinker with strong analytical, organisational, and communication skills.
• Confident, hands-on leader who operates with integrity and calm under pressure.
• Passion for guest experience, sustainability, and conservation.