Cluster Leaders (PE + DBN + JHB + CPT)

SUMMARY:
We’re looking for a hands-on leader to run a group of stores. This role is all about driving sales, keeping operations tight, and supporting store teams to deliver great results. You’ll report directly to our National Operations Manager.

POSITION INFO:
What we’re looking for:

• Matric.
• 5 years of retail or sales management experience.
• Strong people skills, you know how to motivate and coach.
• Comfortable with numbers and proficient on Office 365.
• Organised, detail-focused, and able to juggle multiple stores and people.
• Positive communicator who keeps teams engaged and aligned.
• High levels of energy and a solution driven mindset.

• Lead your cluster to hit and exceed sales targets.
• Roll out promotions and campaigns with accuracy and energy.
• Support and coach Store Managers and staff to grow performance.
• Oversee stock takes and ensure results are clean and accurate.
• Manage stock movement between stores to balance supply and keep shelves full.
• Keep merchandising standards high so stores look sharp and customers stay engaged.
• Monitor daily KPIs and step in quickly when things go off track.
• Drive customer service excellence across all stores.
• Ensure payroll, schedules, and operational processes are followed correctly.
• Spot opportunities to improve efficiency and cut unnecessary costs.
• Provide clear, simple reports and updates to senior management.
• Build a positive team culture that recognises and rewards great performance.