SUMMARY:
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POSITION INFO:
Job Description:
The Cluster Manager is required to engage Retailers consistently and act as the primary contact point for all Business-related issues and opportunities. The Cluster Manager will operate in the eastern half of the Eastern Cape and represent the company in maximising profit margins, to ensure delivery of value to the Retailer, ensure compliance to Chevron standards and execute image stewardship in line with agreed targets.
Experience and Qualifications:
- Higher Certificate / National Diploma / Degree
- Un-endorsed drivers licence
- FMCG Sales / Customer Relationship Management experience
- 3-5 years customer account management experience in fuel / related industry
- Intermediate computer literacy in Excel, Word, Power Point and Outlook
- Knowledge of SHEQ and regulatory requirements within the fuel / related industry
- Behavioural attributes include self-management, positive conflict resolution, organisational skills, commitment, honesty, communication, relationship building, customer service excellence, good work ethic, training skills, enthusiasm, attention to detail, problem identification, adaptable, innovative, ability to work under pressure
- This role includes extensive travelling throughout the Eastern Cape with demanding schedule
Key Responsibilities:
Dealer Relationship Management
- Develop and execute site specific business plans to drive above industry performance within the retail network.
- Implement and execute monthly calls as per the call agenda and scorecard format.
- Manage all key performance indicators and performance execution to KPI Targets and formulate definitive actions to remediate any gaps in performance in an endeavor to drive superior performance.
- Consistently provide the company with Macro market developments to assist in understanding competitor strategies.
- Manage all Macro factors that may have an impact on the site viz Competitor activities, Competitor pricing
- Act as primary source of contact for all Operational issues
- Ensure optimum utilisation of site resources, including hose and product optimisation to enhance vehicle flow.
- Manage Service Elements at Service Station level (Ipsos).
Compliance
- Enforcement of dealer compliance and safety (Fuel and local municipality regulations)
- Drive compliance of HSE standards and procedures at site level. Actively evidence HSE standards via the Site safety files, and self-audits.
- Co-ordinate training for Dealers, supervisors and CSA’s
- Manage wet stock daily with Retailers assuring wet stock reporting is both accurate and on time.
- Manage site compliance to contracted safety stock levels daily.
- Provide subject matter expertise for all processes and standards required by Operators / Retailers.
- Manage Site Image Stewardship to target through monthly self-audits.
- Lead responsive corrective actions with Maintenance team and escalate where issues are not resolved timeously.
- Manage all Cash Customers daily outstanding payments.
- Work with the company Site Compliance to minimize all risks at site
Logistics
- Actively support the Logistics team in order planning, ensuring that Retailers accept deliveries timeously, that delivery processes are followed and that LOB’s are minimized. In addition ensure that Retailers Minimum Order Quantities are respected.
Finance
- Add value to the retailer network, the customer, by having the ability to offer advice and direction and ensuring that retailers are managing the business effectively.
Key Skills and Competencies:
- Brand Ambassador at Marketing events
- Self-management.
- Takes ownership
- Able to deal with conflict positively
- Reliable
- Structured and organised
- Commitment
- Honesty
- Excellent communication, presentation and relationship building skills
- Customer service excellence
- High work ethic
- Product knowledge
- Training skills
- Motivational personality
- Customer account management
- Knowledge of HES legislation
Observant with attention to detail
- Problem identification
- Ability to understand and embrace changing business environments, creating innovative solutions to business challenges, within a pressurised environment
