Coffee Machine Technician

SUMMARY:
Red Ember Recruitment is looking for a Coffee Machine Technician to join their offices in Cape Town.

POSITION INFO:

General:

• Required to do tool checks, and where applicable (Responsible for “lost” tools).
  
• Perform any other tasks as instructed by the National Coffee Manager.
  
• Operational assistance and guidance to the Customer on the equipment.
  
• Groomed well and vehicle kept clean and neat to meet the professional image for the business.
  
• Promote company ethics and values at all times.
  
• Announcing him to the management of the establishment with an explanation for the visit.
  
• Work Standby as required from time to time.
  
• Stick to the route planned as per the Brew Coffee SLA.
  

Technical and On-Site Duties:

• Repair Faulty Equipment.
  
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic, and software related.
  
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable.
  
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced.
  
• Install beverage equipment and test with the product before leaving the customer.
  
• Upliftment of equipment.
  
• Communicate the fault on the equipment and the corrective action taken to the Manager on site.
  
• Inform the field service coordinator or the technical support manager of updates or returns
  
• Escalate any problems, i.e., wrong address, site not ready, no product, etc., to T.S.M. immediately.
  
• Phone for assistance from Internal Specialists when struggling to repair equipment within a reasonable and acceptable time.
  
• First time repair of equipment.
  
• Preventative checks and repairs on equipment.
  

Equipment Specific Requirements:

• The Technician must have basic, intermediate & advanced skills within the items and machines listed below.

Advanced skills as defined below:

• Detailed knowledge of machine functions and specifications, i.e., capacity, brew time, electricity requirements, etc.
  
• Advanced knowledge of the water and coffee cycle.
  
• Ability to program advanced parameters and set the machine according to the customer''''''''s drink specifications.
  
• Knowledge of electric circuits, also using a multimeter to test.
  
• Knowledge of hydraulic circuits.
  
• Able to strip and reassemble machine components.
  
• Understanding and measuring of Extraction through the machine.
  
• Methodical understanding of the brew process, water in – coffee out.
  
• Fault finding, mechanical and electrical, and programming related.
  
• Understanding of components & specifications such as switches, fuses, timers, inlet valves, elements, etc.
  
• Calibration of the machine.
  
• Basic understanding of the electronic process during the selection cycle.
  

Detailed knowledge of installation procedures on equipment:

• Filter Equipment – Pour over
• Filter Equipment – Plumbed
• Filter Equipment - Electronic
• Juice Machine
• Slush Machine
• Juice Machine – Plumbed/Electronic
• Grinders – Manual
• Grinders – On Demand
• Espresso Machines – Manual
• Espresso Machines – Semi-Auto
• Espresso Machines – Semi-Auto Electronic
• Liquid Machines – Tanked
• Liquid Machines – Plumbed Office
• Liquid Machines – Series 100 (old version)
• Liquid Machines - NG Series
• Vending – Office Tanked and Plumbed
• Fully Automatic Equipment

Requirements:

• 2 – 4 years of experience in maintenance and repairs on coffee machines.
  
• Matric
  
• Valid drivers
  
• Proven work experience as a Coffee Machine Technician or similar role
  
• Knowledge of mechanical and electrical systems
  
• Ability to troubleshoot and repair issues
  
• Good communication and customer service skills

Benefits: