SUMMARY:
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POSITION INFO:
MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION WEIGHTING
General:
- Required to do tool checks & where applicable (Responsible for “lost” tools)
- Perform any other tasks as instructed by National Coffee Manager
- Operational assistance and guidance to Customer on equipment
- Groomed well and vehicle kept clean and neat to meet professional image for the DDS business.Promote company ethics and values at all times.
- Announcing him to management of establishment with explanation for purpose of visitWork Standby as required from time to time
- Stick to route planned as per Brew Coffee SLA
Technical & On Site Duties:
- Repair Faulty Equipment
- Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
- Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
- Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
- Install Beverage Equipment & Test with Product before leaving Customer
- Upliftment of Equipment
- Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
- Inform field service coordinator OR technical support manager of updates or returns
- Escalate any problems i.e. wrong address, site not ready, no product etc. to T.S.M. immediately
- Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
- First time repair of equipment
- Preventative checks & repair on equipment
Equipment Specific Requirements:
The Technician must have basic, intermediate & advanced skill within the items and machine listed below
Advanced skills as defined below:
- Detailed knowledge on machine functions and specifications i.e. capacity, brew time, electricity requirements etc.
- Advanced knowledge of water and coffee cycle
- Ability to program advanced parameters and set the machine according to customers drinks specifications
- Knowledge of electric circuits also using Multimeter to test
- Knowledge of hydraulic circuits
- Able to strip & re-assemble machine components
- Understanding and measuring of Extraction through machine
- Methodical understanding of brew process, water in – coffee out
- Fault finding mechanical & electrical & programming related
- Understanding of components & specifications such as switches, fuses, timers, inlet valves, element etc.
- Calibration of machine
- Basic understanding of electronic process during selection cycle
Detailed knowledge of installation procedures on equipment
- 1.1 Filter Equipment – Pour over
- 1.2 Filter Equipment – Plumbed
- 1.3 Filter Equipment - Electronic
- 2.1 Juice Machine
- 2.2 Slush Machine
- 2.3 Juice Machine – Plumbed/Electronic
- 3.1 Grinders – Manual
- 3.2 Grinders – On Demand
- 4.1 Espresso Machines – Manual
- 4.2 Espresso Machines – Semi Auto
- 4.3 Espresso Machines – Semi Auto Electronic
- 5.1 Liquid Machines – Tanked
- 5.2 Liquid Machines – Plumbed Office
- 5.3 Liquid Machines – Series 100 (old version)
- 5.4 Liquid Machines - NG Series
- 6.1 Vending – Office Tanked & Plumbed
- 6.2 . Fully Automatic Equipment
Administrative Duties:
- Fill in job sheets with Part Description & Code-
- Complete Job Card in Detail
- Record Customer Negligence on Job card
- Ensure that relevant Manager signs off Job card
- Complete & hand in Tool Checks
- Complete Leave Applications
- Keep boot Stock to Pre-determined & acceptable value (To discuss with Sheldon and Rob)
- Do weekly counts & check Stock age analysis Report to ensure accurate boot stock (Anton to provide details to all DDS branch admin staff)
S.H.E. Responsibility’s:
- Keep Vehicle clean, neat & safe at all times
- Keep Work area around machine uncluttered & safe
- Wear relevant protective clothing
- Ensure machines is always unplugged & de-pressurized or cool before working
- Ensure that customers don’t come in harm’s way when on site
- Only use tools trained on (DDS Branch managers to provide breakdown of current technical tool list)
- Consider the possible Risks of activity’s at customer
- Drive safe & within the Law at all times
- Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals etc.
Additional Responsibilities
- Time management
- Responsible for spares and tools
- Promote company ethics and values at all times.
- Quality of Workmanship
- Be cost conscious when selecting replacement spares during repairs
- Be cost conscious in driving style of company vehicles
- Determine if break down is Customer Negligence & inform Management
