Collections Agent

Recruiter:

HR Genie

Job Ref:

Alpha

Date posted:

Monday, March 30, 2026

Location:

Umhlanga Ridge, South Africa

Salary:

R7.5k per month

SUMMARY:
he successful candidate will be responsible for managing outstanding accounts, ensuring timely debt

POSITION INFO:

Introduction

We are seeking a detail-oriented and results-driven Collections Administrator to join our dynamic team. The successful candidate will be responsible for managing outstanding accounts, ensuring timely debt recovery, and maintaining positive client relationships, all while supporting the company’s financial stability.

Key Duties & Responsibilities

Pursue overdue invoices via telephone, email and letter within agreed timescales
Ensure cash collection targets are consistently met or exceeded
Handle and resolve customer queries promptly and professionally
Prepare daily banking documentation accurately
Maintain detailed and accurate records of all collection activities
Participate in regular meetings with business stakeholders to foster and maintain strong interdepartmental relationships
Ensure all month-end processes and deadlines are adhered to

Desired Experience & Qualifications

Experience & Requirements

Minimum of two years’ experience in credit control or debt collection is essential
Proven experience in administrative roles within legal, financial services, or debt recovery sectors
Basic understanding of debt recovery processes and procedures
Familiarity with case management systems and workflow-based processing
Strong working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel
Excellent organisational skills with the ability to prioritise and manage multiple tasks and deadlines effectively
Strong communication and interpersonal skills, demonstrating professionalism and empathy
Ability to work UK business hours

Collections Agent

Introduction

Key Duties & Responsibilities

Desired Experience & Qualifications

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