Collections Operations Manager

Recruiter:

O'Brien Recruitment

Job Ref:

1903670815

Date posted:

Wednesday, April 9, 2025

Location:

Woodstock, South Africa

SUMMARY:
-

POSITION INFO:

Collections Operations Manager
? Cape Town

A growing and results-driven business is seeking a Collections Operations Manager to lead their Contingent division operations. This is an exciting opportunity for a confident, strategic, and people-focused leader to drive collections performance and manage key portfolios while leading a high-performing team.

Key Responsibilities

1. Portfolio Management

Execute collection strategies and manage portfolios to maximize net recoveries.
Meet and exceed internal KPIs across collections, quality, and productivity.
Drive call center productivity through team management and continuous process improvement.
Analyze data and performance to develop daily operational tactics.
Oversee departmental reporting and administration to support operational success.

2. Client Relationship & Management

Build and maintain strong relationships with key clients to align expectations and deliver excellent service.
Engage regularly with clients on performance, opportunities, and growth.
Lead performance meetings and prepare client reports and presentations.

3. Personnel Management

Lead a team of 3 Team Managers across 3–4 portfolios with 50–75 agents in total.
Coach, develop, and support staff to ensure motivation and performance.
Apply performance management tools and discipline where necessary.
Promote workforce engagement and ensure compliance with company policies.

4. Service Excellence

Foster strong relationships with senior managers and support staff.
Ensure exceptional service delivery and client satisfaction.
Drive continuous improvement initiatives.

5. Leadership & Culture

Lead by example, demonstrating integrity, accountability, and enthusiasm.
Encourage innovation and identify process improvements.
Champion company values and a culture of excellence.

Requirements

Minimum 5 years in a senior operational role, preferably in collections or credit management.
Experience leading large teams (80+ employees) and developing team leaders.
Strong portfolio and client management expertise.
Proficient in management reporting and performance analysis.
High-level computer literacy and experience with dialer systems.
Strong problem-solving skills and the ability to manage under pressure.
Excellent communication and interpersonal skills.
Proven track record in achieving operational and performance targets.

Working Hours

Monday to Friday: 07:30 – 16:00
Two Saturdays per month: 08:00 – 13:30
No shift work

Why Apply?

This role is perfect for a motivated leader who thrives in a fast-paced environment and has a passion for driving operational excellence. If you’re ready to inspire teams, elevate performance, and lead strategically, we want to hear from you!

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Shared Service Controller
Location: Cape Town
Salary: 500 000 Annually
An ideal opportunity for a Finance Professional who thrives in a central finance environment and enjoys building strong operational partnerships. If you’re passionate about optimizing systems, elevating processes, and leading high-performing teams, this position offers the platform to make a measurable impact. Join a company where innovation, collaboration, and continuous improvement sit at ...
1 day ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you ready to redefine strategy through data and analytics? This is your chance to join a forward-thinking team where your expertise in collections strategy, quantitative modelling, and data-driven decision-making won’t just be valued, it will be celebrated. If you’ve ever wanted to design strategies that directly shape financial performance and optimize business outcomes, this role...
2 days ago

Driver / All-rounder
Location: Capetown
Salary: Depends on experience
Driver - Cape Town, Western Cape
7 days ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you ready to redefine strategy through data and analytics? This is your chance to join a forward-thinking team where your expertise in collections strategy, quantitative modelling, and data-driven decision-making won’t just be valued, it will be celebrated. If you’ve ever wanted to design strategies that directly shape financial performance and optimize business outcomes, this role...
8 days ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you ready to redefine strategy through data and analytics? This is your chance to join a forward-thinking team where your expertise in collections strategy, quantitative modelling, and data-driven decision-making won’t just be valued, it will be celebrated. If you’ve ever wanted to design strategies that directly shape financial performance and optimize business outcomes, this role...
15 days ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you ready to redefine strategy through data and analytics? This is your chance to join a forward-thinking team where your expertise in collections strategy, quantitative modelling, and data-driven decision-making won’t just be valued, it will be celebrated. If you’ve ever wanted to design strategies that directly shape financial performance and optimize business outcomes, this role...
19 days ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you ready to redefine strategy through data and analytics?This is your chance to join a forward-thinking team where your expertise in collections strategy, quantitative modelling, and data-driven decision-making won’t just be valued, it will be celebrated. If you’ve ever wanted to design strategies that directly shape financial performance and optimize business outcomes, this role ...
22 days ago

Accounts Clerk (Sales & Purchase Ledger)
Location: Capetown
Salary: Market-Related
As the Accounts Clerk, you will play a pivotal role in supporting the Groups financial operations by managing both sales and purchase ledger functions.
37 days ago

Courier Branch Manager
Location: Cape Town
Salary:
41 days ago

Finance Manager
Location: Capetown
Salary: Market-Related
This is a hands-on Finance manager role, ideal for a qualified, detail-oriented professional who thrives in an autonomous environment.
43 days ago