Collections Supervisor (Pre-legal)

Recruiter:

Network Recruitment

Job Ref:

NFR007620/JLo

Date posted:

Thursday, October 16, 2025

Location:

Johannesburg, South Africa

Salary:

Market Related Annually

SUMMARY:
Are you a natural leader with a passion for driving performance and results in collections?

POSITION INFO:
Company and Job Description:
My client is looking for a Collections Supervisor (Pre-legal) to lead and motivate a dynamic collections team, ensuring effective debt recovery and exceptional stakeholder engagement.

As the Collections Supervisor (Pre-legal), you will plan, lead, and coordinate the daily operations of the Pre-Legal Collections team. Your focus will be on ensuring efficient credit control activities, resolving customer queries, and reducing bad debt through proactive engagement.

You’ll build strong relationships with both internal stakeholders and external customers while driving process improvements and team excellence.

Key Responsibilities:
Collections Leadership

Oversee daily operations of the Pre-Legal Collections team.
Plan and coordinate workloads, set performance priorities, and manage debtors’ trackers.
Ensure adherence to SOPs, follow up on non-payments, and hand over delinquent accounts.

Process & Systems Optimization

Drive process improvements to enhance the credit control framework.
Ensure accurate and timely deployment of SMS and email campaigns.
Support system development projects and quality control activities.

Stakeholder Engagement

Build and maintain strong relationships with stakeholders through open communication.
Resolve escalated queries efficiently and ensure accurate account status updates.

People Leadership & Development

Lead, coach, and inspire a team of Pre-Legal Controllers.
Conduct performance reviews, manage leave schedules, and support recruitment.
Foster accountability, growth, and well-being within the team.

Job Experience and Skills Required:
Completed Matric
Credit Management 1 – 3 or equivalent
Advanced Excel skills
Minimum 2 years as a Team Lead / Supervisor in Pre-Legal Collections
Minimum 3 years as a Pre-Legal Collections Controller

Apply now!

For more exciting (Finance/ Engineering/ IT / Supply Chain / Commercial & C-Suite) vacancies, please visit:
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Juanette Lotter
Executive Consultant

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