JOB SUMMARY: To provide supportive and motivational environment for collections clerks to achieve their targets
JOB DESCRIPTION:
Collections Team Lead (JB1841) Durban R12000 – R15000 per month Educational Requirements: Grade 12 At least 1 year experience within a supervisory role At Least 2 years’ experience in a call centre environment Computer proficiency: MS Outlook MS Word, MS Excel and internet explorer To provide supportive and motivational environment for collections clerks to achieve their targets Supervision of collections Agents and ensuring direct reporting lines are trained and working efficiently Ensure productivity targets are achieved Staff supervision Manage the daily operations of agents including productivity and rand value
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