Commercial & Personal Lines Underwriting & Claims Consultant - Durbanville, Cape Town

Recruiter:

Legacy Underwriting Managers

Job Ref:

Con1

Date posted:

Wednesday, October 15, 2025

Location:

Cape Town, South Africa

Salary:

Market related

SUMMARY:
If you have had extensive Commercial & Personal Lines Underwriting and Claims experience we would like to hear from you. Exposure where you have dealt with Brokers and clients direct from a Binder holder setup is Ideal.

POSITION INFO:

Duties & Responsibilities

Claims Administration
Administer complete claims process according to defined claims procedures until claims are settled
Apply policy terms and conditions
Ensure accurate and timely claims processing
Make assessment of claims validity and estimate value and administer mandated claims
Act as intermediary between insurer and client and timeously relay communication, requests and documentation
Engage with insurers regarding recoveries, diarise follow-ups and keep clients informed
Ensure productivity targets are met
Contribute towards and ensure continuous improvement in own and team performance
Adhere to company mandates
Participate and contribute in ad hoc projects
Report any suspected fraud, misrepresentation and/or dishonesty
Collect, review and analyze a client’s relevant history and records and obtain additional information (as required) to accurately determine the level of risk for insurance purposes.
Effect amendments to all policies on the system and send to the client as requested
Liaise with the client to ensure all information/certificates are accurate and recorded on the system.
Liaise with Management or relevant specialists to negotiate / discuss risk assessment.
Analyse statistical information using in-house programmes to ensure premiums are competitive and that loss ratios remain profitable.
Liaise with clients to specify conditions imposed on each policy
Adhere to legal requirements, industry regulations and customer quality standards sent by the company.
Continually build and maintain good working relationships with stakeholders.
Perform the underwriting function according to the paperless system of operation/ data management.

Desired Experience & Qualification

RE 5 and minimum NQF4 qualification and Matric

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