Commercial Insurance Internal Broker | Durbanville

SUMMARY:
Commercial Insurance Internal Broker | Durbanville

POSITION INFO:
Commercial Insurance Internal Broker Location: Stellenberg, Western Cape Department: Commercial Lines Operations Reports To: Head of Broking Job Type: Full-time Role Overview Looking for a meticulous, service-driven Commercial Insurance Internal Broker to join our operational backbone . This vital role serves as the central hub connecting clients, external account executives, and insurance partners . You will be responsible for managing an established portfolio of commercial clients, handling end-to-end policy lifecycles, and ensuring our high standards of client retention and regulatory compliance are flawlessly executed . Key Responsibilities Client Experience & Portfolio Management: Serve as the dedicated internal point of contact for commercial clients and external relationship managers . Swiftly process daily client requests, policy endorsements, and mid-term adjustments with high precision . Offer technical advice regarding commercial risk structures, policy limits, and coverage optimizations . Partner with the internal claims division to advocate for clients and facilitate the seamless resolution of complex claims . Renewal Strategy & Portfolio Growth: Drive the end-to-end annual renewal process, ensuring strategic reviews are finalized well ahead of expiration dates . Collate updated risk profiles, asset schedules, and multi-year claims histories for comprehensive market reviews . Source, analyze, and negotiate comparative risk solutions across our extensive insurer panel to maximize client value . Construct clear, professional renewal proposals and cover summaries . Audit active accounts to identify coverage gaps, introducing cross-selling and up-selling opportunities where appropriate . Insurer Relations & Market Placement: Cultivate and leverage strong, collaborative relationships with key insurance underwriters . Negotiate competitive policy wordings, terms, and pricing structures tailored to client-specific risks . Ensure all placements align strictly with approved, high-rated insurance partners . Operational Excellence & Compliance: Maintain immaculate client records, correspondence, and transaction histories within the broker management ecosystem . Generate and dispatch error-free policy schedules, closing instructions, and confirmations of cover . Uphold strict compliance standards in accordance with the FAIS Act, FICA, POPIA, and Treating Customers Fairly (TCF) guidelines . Monitor premium collections and collaborate with the finance team to manage credit control efficiently . Profile Requirements & Qualifications Academic Background: Matric (Grade 12) is required . Completion of an insurance-related diploma or a B.Com is highly advantageous . Regulatory Compliance (South Africa): Full FAIS fit-and-proper status (minimum 150 credits) dedicated to Short-Term Insurance: Commercial Lines . Successfully completed Regulatory Examination 5 (RE5) . Valid, up-to-date Continuous Professional Development (CPD) log . Professional Experience: 3 to 5 years of verifiable experience as an internal broker, commercial underwriter, or account handler specializing strictly in Commercial Short-Term Insurance . Systems Fluency: Tech-savvy with hands-on experience using major broker administration platforms alongside advanced proficiency in MS Office (Excel, Word, Outlook) .