SUMMARY:
The Commercial Systems and Enablement Manager will lead, manage and continuously improve the organisation commercial systems, covering customer acquisition, sales, ordering and customer self-service platforms. Ensure that commercial systems are integrated, optimised, secured and effectively adopted by the business team, to support seamless customer journeys and operational efficiency.
POSITION INFO:
Key Responsibilities:
- Develop and execute a commercial systems enablement strategy aligned with business and IT objectives
- Serve as the bridge between IT, Sales, Marketing and Operations, to ensure that systems support end-to-end commercial processes
- Manage and maintain the ecosystem of commercial systems, including CRM, sales enablement tools, ordering platforms and customer self-service portals
- Drive the effective adoption and utilisation of systems by business users through enablement initiatives, training and communication
- Manage vendor relationships related to commercial systems, including support agreements and enhancement roadmaps.
- Lead, coach, and develop a small technical and functional enablement team.
Job Experience and Skills Required:- Bachelor's Degree in Information Systems or Computer Science
- 7+ years' experience in managing commercial systems (CRM, ordering or customer self-service) in a telecom or technology environment
- Proven experience in system integration, process enablement, and cross-functional collaboration
Apply now!
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I also specialise in recruiting in the following:
- Software Development
- Data Engineer
- Data Analyst
- Infrastructure
- Architecture
- ... and more!
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monica de Wet
Senior Recruitment Consultant
