Commissions Administrator

SUMMARY:
Leading organisation within the "financial services industry" requires a Commissions Administrator with 2 - 3 years relevant experience.

POSITION INFO:
The Commissions Administrator is required to support the business team in all regions with commission calculations.
The incumbent is the central point of contact for all commissions processing / income processing distributed to the Financial Planners.
The incumbent plays a critical role in the day-to-day operations interacting daily with Financial Planners, Financial Assistants and the Finance Team, amongst others.

Qualifications and Experience
Matric is essential
Certificate or Diploma in finance / insurance or a related field, is an advantage
Minimum of 2-3 year’s experience in an Operations and Client Services (or similar pressurized) environment or 2-3 year’s experience in dealing with commission / fee processing and payments as well as exposure to financial processes (invoicing and payments)

Knowledge and understanding of the Financial Services Industry including basic product knowledge and related commission / fee payment processes – understanding commission calculations - an advantage
Knowledge of the operations and client services environment an advantage

Commission Management (75%)
Collaboration with the Finance teams
Maintenance of the employee database on the commission system
Monitor and reconcile the daily bank statement for both Company Advisory and company relating to commission / fee deposits received
Receive and process individual product provider commission statements relative to the daily bank deposits received
Create and process manual commission payments (i.e. referral business or direct payments from client’s for professional services)
Query management - with product providers on queries (including both commission file layout queries or individual commission related queries on behalf of Financial Planning Partners) and internal queries received from the regions i.e. Financial Planning Partners etc.
Request and submit invoices and month end statements to third parties where necessary
Managing suspense entries in line with internal business processes
Distribute the total fees / commission in suspense for Financial Planning Partners who have left the company
Preparation of month end reconciliation packs for Finance

Operational Support (10%)
Support the Centre with general office management tasks including reception and facilities
Support the Centre with the ordering of stationery / office refreshments for all offices in the Company
Monitor the central company e-mail accounts
Receive, validate and process Investec CCM withdrawals for clients daily
Assist with the opening of new Investec CCM accounts in line with business processes daily

Other Duties (5%)
Contribute actively to the team and employee initiatives
Working collaboratively and supporting other employees in their areas of work when required
Adhere to our business values, policies and procedures, contributing to their development to make them more accessible and inclusive
Championing diversity in all its forms
Any other duties that may from time to time be requested of you

Important Relationships
Reports to the Head, Operations
Interaction with Partnership Operations Managers
Interaction with the Partnership Directors and Portfolio Managers
Engagement with Financial Planning Partners and their Assistant’s
Interaction with individuals at the Centre on a day-to-day basis
Develop and maintain good relationships with all product providers

Knowledge
Knowledge and understanding of the Financial Services Industry including basic product knowledge and related commission / fee payment processes – understanding commission calculations - an advantage
Knowledge of the operations and client services environment an advantage

Competencies
Computer literacy: Microsoft Office essential
Excellent communication skills (both writing and verbal)
Customer centricity – passionate about client service
Well organized and ability to prioritise
Starter Finisher – sees task through to completion
Problem solving skills
Deadline driven
High attention to detail
High levels of accuracy and precision
Able to work as part of a team and independent when required
Positive CAN DO attitude
Ability to multi-task
High level of trustworthiness and ability to maintain confidentiality