Communication Specialist | Centurion

ROLE PURPOSE

Develop and manage a fit-for-purpose framework for Client communication, through gathering and incorporating market intelligence, product knowledge and business needs to design and implement an appropriate communication approach.

• Implementation of a tactical operational Communication framework, processes, systems and performance standards(Internal Process)
• Engage with clients in a client centric manner(Client Services)
• Self-management and teamwork(People)
• Contribute to financial controls and planning(Finance)

OUTPUTS

• Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation.
• Define methods and techniques to apply in an area of specialisation that is in alignment with area objectives and the operational strategy.
• Develop and disseminate media statements, opinion pieces and feature articles to promote a positive organisational reputation in the market place.
• Liaise with clients and provide information and advisory services to facilitate information dissemination, flow and customer satisfaction.
• Manage the development of standardised client centred scripts for client service processes.
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.
• Participate in relevant customer or stakeholder forums.
• Plan, conduct and provide feedback on random customer satisfaction audits related to communication of product and solution mix.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development
• Ensure effective and efficient administration of operational costs within budget, identify areas of financial risk and escalate
• Implement risk management, governance and compliance processes to identify and manage risks and expose liabilities.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

MINIMUM QUALIFICATIONS

MINIMUM EXPERIENCE

• Bachelors’ Degree in Communication

• 5 years relevant experience