Community Manager

Recruiter:

Talented Recruitment

Job Ref:

DBN001896/TK

Date posted:

Thursday, May 12, 2022

Location:

Durban, South Africa

JOB SUMMARY:
Community Manager required to join a marketing and manufacturing company based in Durban.

JOB DESCRIPTION:

Requirements:

Diploma or degree in Commerce, Arts or Social Sciences (Track record of success).
Advanced computer skills is required.
High attention to detail and accuracy.
Excellent written and verbal communication skills is essential.
Own vehicle preferred.
Great team working skills.
Interest in social media.

Inter-personal skills:

Organised/driven and committed to learning, having fun doing so and winning.
Displays conversational skill important to our consumer experience such as empathy, sincerity, ownership, listening, confidence, and conflict management.
Strong work ethic and values.
Is resilient, juggling multiple priorities and maintaining high standards, even under pressure.
Is an excellent listener with superb interpersonal skills.
Work well independently as well as in a team, thriving in a fast-paced, dynamic environment.

Duties and Responsibilities:

Manage large amounts of social media messages and comments across different brands, as well as consumer calls and emails.
Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide accurate, efficient and timely responses to requests regarding complaint investigations.
Advance and protect the company’s reputation, mitigate risks and manage complaints positively and constructively.
Resolving highly complex customer issues by partnering with the appropriate departments effectively.
Identifies process improvements and procedural challenges, recommending appropriate solutions.
Help manage consumer queries on company social media channels, including Facebook and Instagram.
Build brand engagement and foster the brand communities.
Manage posting/scheduling ads on social media.
Perform other duties and special projects as assigned.

Should you not receive a response within the next 2 weeks, please consider your application unsuccessful. Vacancies are advertised on our website, should you wish to keep abreast with our active roles.

IMPORTANT NOTICE
By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:
I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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