Compliance Monitoring Manager.

SUMMARY:
We’re Hiring: Compliance Monitoring Manager.

POSITION INFO:
Are you an experienced compliance professional with a sharp eye for detail, a deep understanding of South African insurance regulations, and a passion for protecting customers and businesses alike? This is your opportunity to step into a high-impact role where your expertise will shape compliance excellence.

As the Compliance Monitoring Manager, you’ll take ownership of independent, risk-based compliance monitoring activities across our Short-Term and Long-Term Insurance licenses. You’ll also oversee contracted Intermediaries and Binder Holders, ensuring strict adherence to SA legislation, including the Insurance Act, FAIS, FICA, POPIA, PPR, TCF, and Prudential Standards.

You’ll deliver on a Board-approved annual monitoring plan, harness the power of the Exclaim Risk and Compliance Software, and collaborate closely with stakeholders to manage compliance risks effectively.

Be part of a company where compliance is treated as a strategic priority rather than a box-ticking exercise. You’ll work alongside a collaborative, high-integrity team that values professionalism, ethics, and adaptability, while playing a key role in shaping our approach to compliance monitoring in a regulated, fast-paced industry.

Duties:

• Conduct compliance monitoring and risk-based assessments.
• Oversee regulatory compliance across internal teams and third-party providers.
• Manage and monitor Binder Holders and Intermediaries.
• Develop and implement Compliance Risk Management Plans (CRMPs).
• Prepare clear compliance reports and engage with regulators.
• Administer and optimise the Exclaim Risk and Compliance Software.
• Drive training and awareness initiatives.
• Promote Treating Customers Fairly (TCF) and uphold market conduct standards.

• Matric (Garde 12)
• LLB
• RE1 & RE5 (Compliance certification such as CPrac(SA) advantageous).

• Minimum of 3 years’ compliance monitoring experience in insurance/financial services, with proven oversight of Intermediaries, Binder Holders, or Outsourced Providers.
• Proficient in Exclaim or similar compliance software and MS Office Suite.
• Deep understanding of SA insurance legislation and global compliance standards.

• High ethical standards, integrity, and professionalism.
• Attention to detail with a commitment to accuracy.
• Proactive, solution-oriented mindset.
• Independence and objectivity in assessments.
• Collaborative team player with a strong customer service orientation.
• Adaptability and willingness to embrace ongoing learning.
• Accountability and ownership of responsibilities.