Concierge

SUMMARY:
Wine Estate & Hotel in the Stellenbosch / Brackenfell area is looking for a Concierge to provide personalized assistance and services to guests, acting as a first point of contact to enhance their experience by managing requests, making reservations, offering local recommendations, arranging transportation, handling complaints and coordinating with other staff and departments.

POSITION INFO:
Duties:

Greeting, directing, and assisting with all inquiries.
Booking restaurants, tours, events, and transportation.
Providing recommendations on attractions, nightlife, and services.
Arranging transport, managing mail/deliveries, organizing special requests (flowers, gifts).
Handling complaints and unexpected issues with professionalism.
Liaising with housekeeping, maintenance, security, and other departments.

Requirements:

Grade 12
A formal qualification will be an advantage
At least 2 – 3 years’ experience in a similar role
Excellent communication skill s
Strong organizational and time-management skills.
Customer-oriented and patient attitude.
Professional demeanour and problem-solving ability.
Deep knowledge of the local area and its offerings.