Connectivity, Support & Warranty Renewals Manager

SUMMARY:
A global leader in intelligent transportation and SaaS-based connectivity solutions is seeking a Connectivity, Support & Warranty Renewals Manager to join their Cape Town team.
This is a permanent, full-time office-based role focused on managing warranty renewals, driving revenue, and ensuring a seamless customer experience across the product lifecycle within the technology and infrastructure industry.

POSITION INFO:
Location:
Cape Town, South Africa
Requirements:

• Sales and Marketing Degree or Diploma
• 2–3 years’ experience in Sales, Customer Success, Account Management, or a related field
• Experience working with CRM systems (preferably Salesforce)
• Strong understanding of customer lifecycle management, renewals, and revenue generation
• Excellent organisational and time management skills
• Strong analytical and problem-solving ability
• Ability to manage multiple priorities and deadlines
• Strong communication skills with the ability to work across international teams
• Customer-centric mindset with a focus on retention and service excellence

• Experience in SaaS, connectivity, telecoms, or technology environments
• Exposure to contract management, warranty renewals, or subscription-based models
• Experience working with global teams, particularly US-based stakeholders

• Manage the full warranty renewal lifecycle for connectivity-enabled products
• Maintain accurate records of contracts, renewal dates, and customer data within Salesforce
• Implement renewal strategies, reminders, and customer engagement processes to maximise on-time renewals and revenue
• Work closely with distribution and sales teams to track and drive renewals through to purchase order stage
• Support renewal forecasting, reporting, and performance tracking
• Prepare and issue quotes, including consolidated quotations where required
• Act as the escalation point for complex renewal or connectivity-related issues
• Collaborate with customer success, sales, product, and engineering teams to ensure seamless service delivery
• Provide insights and feedback to internal teams to improve product and customer experience
• Ensure accurate reporting and continuous improvement of renewal processes

1. Follow the link to our jobseeker’s page: for the job title: Connectivity, Support & Warranty Renewals Manager
2. Click apply to submit your CV