Contact centre Sales Agent

Recruiter:

iSON Xperiences

Job Ref:

BPO00117

Date posted:

Wednesday, January 13, 2021

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Contact Centre Sales Agent Fixed Term Contract Position

6 month Contract based in Randburg

Working hours 8:00 - 18:00 and weekends as well

To St...

POSITION INFO:
The Role:
Contact Centre Sales Agent Fixed Term Contract Position

6 month Contract based in Randburg

Working hours 8:00 - 18:00 and weekends as well

To Start ASAP

Â

OVERALL PURPOSE OF JOB:

The Contact Centre Agent: Upgrades is responsible for handling difficult inbound / outbound cancellation calls. This Agent is responsible to retain customers and ensure that these customers remainÂ

Main Responsibilities (including but not limited to):

Answering Inbound calls timeously

Ensuring that all KPIâ??s are met (i.e. Conversion rates; FCR, NPS and save targets et al.

Ensure that revenue is not diluted

Achieve Vodacom Churn and up/cross selling targets

Retain existing customer

Responding to customer queries accurately.

Ensure that quality standards are met

Familiarize oneself with products and procedures.

Communication to customers telephonically and via email.

Attending to general administration.

Conduct customer needs analysis.

Achieve quality targets.

Overcome customer objections.

Adhering to service level agreements.

Always apply the three-tier approach when handling objections

Identify buying signal and apply test closing skills

Show willingness to assist customers and ensure that the TCF principles are applied (Treating customers fairly)

Adherence should always be key to avoid customers holding the lines for long

Skills and Experience:
KNOWLEDGE AND SKILLS:

Credit Criminal Clear

Minimum 1 â?? 2Â yearsâ?? experience in telecommunications/Sales

Excellent writtenÂ and verbal communication skills

Energetic

Customer Service Driven

Must work Shifts

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12/Matric

English and a Second language

MS Office

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Enterprise Cloud Contact Centre Architect
Location: Cape Town
Salary: Annually
Our Client is an established and innovative global services company seeking top talent to join its cloud architecture team. The company partners with global clients using a data and AI-led approach to reinvent business models, drive business outcomes, and unlock growth with speed. With deep expertise in analytics, digital operations, and cloud technologies, the company transforms enterprise operat...
3 days ago

Contact Centre - Team Leader
Location: Johannesburg
Salary: R23 500 / month
Exciting opportunity for qualified and experienced Team Leader to support the US Market. Must have background in travel, hospitality or leisure industries. JHB - R23 500
12 days ago

Senior Manager: Omni Channel (Contact Centre)
Location: Johannesburg
Salary:
14 days ago

Contact Centre Manager
Location: Johannesburg
Salary: R600 000K / annum
Exciting opportunity for experienced contact centre Manager - Sandton - R40K - R50K / month
21 days ago

HR Officer - Contact Centre
Location: Johannesburg
Salary: R50K/month
Exciting opportunity for HR Officer with contact centre experience coupled with strong IR/ER skills.
58 days ago

HR Manager - Contact Centre
Location: Johannesburg
Salary: R900 000 / annum
Exciting opportunity for qualified and experienced HR Manager to run a contact centre for an international travel organization. - JHB
84 days ago

Account Executive: Contact Centre
Location: Durban
Salary: Market Related
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.
3 days ago

Global Dialler Manager
Location: Umhlanga
Salary:
Mount Edgecombe. Working hours: Monday to Friday 08:00am - 18:00pm.Are you a dialler expert with a track record of driving contact centre performance? A well-established, growing business is looking for a Global Dialler Manager to take ownership of their dialler strategy and elevate operations to the next level.
3 days ago

Automotive Service Advisor - Strijdom Park
Location: Johannesburg
Salary:
Automotive Service Advisor - Gauteng, Randburg #DriveYourCareerForward as a Top Service AdvisorDo you live and breathe cars and creating exceptional customer service experiences. Our client, an independent, RMI approved service centre, with a reputation for quality and integrity is seeking a hands-on service advisor.As a service advisor, you will place a crucial role in the busin...
8 days ago

Mechanical Engineer: Customer Support
Location: Cape Town
Salary:
35 days ago

Contact centre Sales Agent

Similar jobs you might be interested in:

Create a free job alert for Contact centre Sales Agent in Randburg