Contact centre Sales Agent

POSITION INFO:
The Role:

Contact Centre Sales Agent Fixed Term Contract Position

6 month Contract based in Randburg

Working hours 8:00 - 18:00 and weekends as well

To Start ASAP

 

OVERALL PURPOSE OF JOB:

The Contact Centre Agent: Upgrades is responsible for handling difficult inbound / outbound cancellation calls. This Agent is responsible to retain customers and ensure that these customers remain 

Main Responsibilities (including but not limited to):

• Answering Inbound calls timeously
• Ensuring that all KPIâ??s are met (i.e. Conversion rates; FCR, NPS and save targets et al.
• Ensure that revenue is not diluted
• Achieve Vodacom Churn and up/cross selling targets
• Retain existing customer
• Responding to customer queries accurately.
• Ensure that quality standards are met
• Familiarize oneself with products and procedures.
• Communication to customers telephonically and via email.
• Attending to general administration.
• Conduct customer needs analysis.
• Achieve quality targets.
• Overcome customer objections.
• Adhering to service level agreements.
• Always apply the three-tier approach when handling objections
• Identify buying signal and apply test closing skills
• Show willingness to assist customers and ensure that the TCF principles are applied (Treating customers fairly)
• Adherence should always be key to avoid customers holding the lines for long

KNOWLEDGE AND SKILLS:

• Credit Criminal Clear
• Minimum 1 â?? 2 yearsâ?? experience in telecommunications/Sales
• Excellent written and verbal communication skills
• Energetic
• Customer Service Driven
• Must work Shifts

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

• Grade 12/Matric
• English and a Second language
• MS Office

NB! This job is now closed. You can apply for other jobs by uploading your CV.