Contact Centre Sales Agent Fixed Term Contract Position Job: Contact centre Sales Agent in Randburg - ref: 712041

 

Contact centre Sales Agent

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00117

Date posted:

Wednesday, January 13, 2021

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

Contact Centre Sales Agent Fixed Term Contract Position

6 month Contract based in Randburg

Working hours 8:00 - 18:00 and weekends as well

To St...

POSITION INFO:
The Role:

Contact Centre Sales Agent Fixed Term Contract Position

6 month Contract based in Randburg

Working hours 8:00 - 18:00 and weekends as well

To Start ASAP

 

OVERALL PURPOSE OF JOB:

The Contact Centre Agent: Upgrades is responsible for handling difficult inbound / outbound cancellation calls. This Agent is responsible to retain customers and ensure that these customers remain 

Main Responsibilities (including but not limited to):

  • Answering Inbound calls timeously
  • Ensuring that all KPIâ??s are met (i.e. Conversion rates; FCR, NPS and save targets et al.
  • Ensure that revenue is not diluted
  • Achieve Vodacom Churn and up/cross selling targets
  • Retain existing customer
  • Responding to customer queries accurately.
  • Ensure that quality standards are met
  • Familiarize oneself with products and procedures.
  • Communication to customers telephonically and via email.
  • Attending to general administration.
  • Conduct customer needs analysis.
  • Achieve quality targets.
  • Overcome customer objections.
  • Adhering to service level agreements.
  • Always apply the three-tier approach when handling objections
  • Identify buying signal and apply test closing skills
  • Show willingness to assist customers and ensure that the TCF principles are applied (Treating customers fairly)
  • Adherence should always be key to avoid customers holding the lines for long
Skills and Experience:

KNOWLEDGE AND SKILLS:

  • Credit Criminal Clear
  • Minimum 1 â?? 2 yearsâ?? experience in telecommunications/Sales
  • Excellent written and verbal communication skills
  • Energetic
  • Customer Service Driven
  • Must work Shifts

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

  • Grade 12/Matric
  • English and a Second language
  • MS Office


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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