Continuous Improvement Lead: Cape Town

SUMMARY:
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POSITION INFO:

Black Belt Lead: DMAIC: Cape Town

This Black Belt role will be responsible to lead continuous improvement function across multiple client relationship. The role would require understanding and analyzing customer journeys to identify improvement opportunities following Lean Six sigma & other innovation methods and provide mentorship to Ops resources who take up these opportunities to run and complete Yellow / Green Belt projects

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This would also involve building and driving CI culture within Operation delivery teams by leading and management of the Continuous Improvement Team of Lean Practitioners who are tasked with delivering ideation and other improvement initiatives.

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Working with colleagues across, India, UK and South Africa, this role will be key to embedding the Lean Six Sigma processes that have already been developed and creating a Lean culture in all colleagues.

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Minimum requirements:

• Graduate and Black Belt Certified
• 2-3 years of CI project mentoring experience within BPO / Service organizations (essential)
• At least 2 years of experience in a leadership Black Belt position
• Experience in Lean Six sigma and Business Transformation Projects
• Broad financial knowledge for budgeting, profit plan obtainment
• Knowledge of lean concepts and process
• Strong communication and presentation skills and ability to influence.
• Ability to think and drive strategic initiatives across a large span of operations.

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Duties:

• Deploy quality plan to provide overall quality leadership at the Client.
• Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence.
• Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards and customer requirements.
• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
• Engaging with Project Team by means of mentorship that improves client processes and drives client value.
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.
• Build relationships to support identification, review, prioritization, and execution of key improvements opportunities/projects to drive results.
• Provide a leadership role, must be capable of leading the Team on a continuous journey of sustained improvement.
• Support continuous improvement efforts to meet and exceed customer requirements in a fast-paced environment.
• Ability to motivate and constructively deal with employees and clients at all levels.

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Jino.swart@isilumko.co.za

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