Contracts Manager

Recruiter:

LMP RECRUIT

Job Ref:

Date posted:

Monday, May 12, 2025

Location:

Johannesburg, South Africa

Salary:

Annual cost to company package

SUMMARY:
Utilise your Contracts Management experience in the Material Handling industry

POSITION INFO:

Skills required

A trade-related qualification, with at least 5 years’ experience in forklift industry / Appropriate Business Administration qualification
A solid capital equipment servicing background with experience on senior management level / experience in Service Management, working specifically on Industrial Equipment
Firm knowledge of company policies and procedures
Track record with customer retention and major accounts

Duties

Monitor dispatch of products/delivery against targets
Customer backordered parts follow ups daily
Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out
Track, analyse and report metrics or client service levels
Ensure the successful landing of new clients
Carry out random inspections on customer’s equipment after service and repairs have been completed – check up on Technician work quality and difficult repairs
Collect monthly excess hours
Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team
Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team
Ensure compliance of support delivery and case resolution with stated service level agreements (SLA’s)
Submitting weekly reports
Servicing of maintenance and chargeable customers
Resolve/assist in the resolution of disputes with customers subcontractors on site
Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently
Ensure variances in scope during project delivery are dealt with in accordance with an agreed procedure and company objectives are met
Lead and direct all the major contracts under the service of support area
Attend to warranties

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