Contracts Manager - Electrical

SUMMARY:
Dynamic company based in Cape-Town seeks a Service Manager from industrial equipment sector

POSITION INFO:
Requirements

• Trade-related qualification.
• Minimum 5 years’ experience in the forklift industry.
• Proven expertise in service management within the industrial equipment sector.
• Strong knowledge of company policies, procedures, and customer retention strategies.
• Proficiency in Microsoft programs.
• Solid background in capital equipment servicing at a senior management level.
• Decision-making ability with a balance of strategic and operational involvement.
• Excellent staff leadership and team management skills.
• Hands-on approach to service operations as required.

• Develop and implement manpower structures to optimize departmental performance.
• Lead and motivate the service team towards achieving business goals.
• Define and communicate performance targets, measures, and outcomes to staff.
• Ensure effective communication strategies and staff engagement.
• Manage team performance through training, counselling, and corrective action.
• Oversee dispute resolution, grievances, and procedural changes.
• Implement and improve processes to enhance service efficiency and quality.
• Ensure compliance with HR, SHE, and QA policies.

• Oversee product dispatch and delivery, ensuring timely corrective actions when needed.
• Monitor customer backorders and follow up on parts availability daily.
• Review service reports and job cards to identify additional work opportunities.
• Track, analyze, and report key customer service metrics.
• Conduct random inspections on serviced equipment to ensure quality and efficiency.
• Manage warranty claims and standby service requirements.
• Drive customer satisfaction through effective service and communication.

• Develop departmental business plans and budgets, ensuring alignment with company goals.
• Monitor performance targets, analyze variances, and implement corrective measures.
• Provide strategic insights and contribute to overall business development.
• Ensure accurate and timely submission of reports.
• Maintain industry-related pricing and competitive market awareness.