Control Room Manager

Recruiter:

Stonebridge HR Solutions

Job Ref:

Pta000290/VLR

Date posted:

Tuesday, June 3, 2025

Location:

Centurion, South Africa

Salary:

R20 000

SUMMARY:
We are looking for a Control Room Manager who has experience with Listener, is Psira registered with Security Grade A for a Security Company based in the Centurion area.

POSITION INFO:
Requirements:

Grade 12
Security Grade A (Essential)
PSIRA Registered (Essential)
1+ year management experience
1+ year experience as a manager in a Control room/call centre environment (compulsory)
Valid driver’s license
Fluent in English and Afrikaans
Willing to work overtime
Must reside in Centurion area
Must have reliable transport
Knowledge of Listener software compulsory
MS. Office (Word, Outlook, Excel)

Skills:

Good interpersonal and relationship management skills
Well-developed value system specifically as it refers to ethics, integrity, trust, and confidentiality
Good and clear communication skills
Ability to prioritize work and urgent matters
Ability to function independently and to take responsibility and initiative
Extensive knowledge of Excel, Outlook and Word.
Must be able to work under pressure
Must have good problem-solving skills
Punctual
Disciplined
Patience
Attentiveness
Assertiveness
Sound leadership skills with the capability to motivate and develop staff
Planning and Organizing
Attention to detail
Team Player willing to go the extra mile when needed

Responsibilities:

Effectively manage all equipment in the control room
Effectively manage control room personnel
Effectively handle client complaints
Administration for example leave forms, rosters, etc.
Assist with training of control room personnel
Assist with the recruitment of control room personnel

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

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