Control Room Manager (CRM & Sales Admin) - CB261026-4479

SUMMARY:
Control Room Manager (CRM & Sales Admin) - CB261026-4479

POSITION INFO:
A top-performing franchised dealership in Tzaneen is seeking a sharp, organized, and financially astute Control Room Manager . This pivotal role is responsible for overseeing the entire workflow between sales, finance & insurance (F&I), lead management, and sales administration to ensure seamless deal processing, compliance, and maximum operational efficiency. Key Responsibilities & Duties: Workflow & Process Management: Oversee and streamline the full sales administration flow, from lead generation and deal negotiation to final vehicle handover. F&I Integration: Manage and track F&I pipelines, ensuring prompt submission, approval tracking, and compliance across all financial structures (Qualified F&I background strongly preferred). Lead Management: Drive lead management processes within the dealership, ensuring high conversion rates, prompt follow-ups by the sales team, and accurate system tracking. Systems Administration: Leverage Dealer Management Systems (such as Evolve ) to track deal progress, maintain accurate customer records, and compile operational reports. Financial Oversight: Utilize strong financial acumen to maintain strict internal controls, oversee deal documentation, and reduce bottlenecks in payout and delivery processes. Requirements & Qualifications: Education: Minimum Matric certificate. Qualifications: Qualified F&I Manager status is strongly preferred. Experience: Minimum 5 years of relevant experience within a franchised dealership environment. Systems Expertise: Hands-on experience with Dealer Management Systems (DMS) such as Evolve (or equivalent). Core Competencies: Deep understanding of lead management systems and franchised dealership sales processes. Exceptional financial acumen, detail orientation, and organizational skills. Strong internal leadership and communication capabilities.