Control Room Operator (Tier 1)

SUMMARY:
Our client is looking for a Control Room Operator (Tier 1) based in Tygervalley, Cape Town to join their team.
Salary is R18 500 per month depending on experience 

POSITION INFO:
Minimum requirements:

• 1+ years of experience in a Control Room, IT Helpdesk, or Technical Support role
• Zabbix Certified Specialist (For system monitoring). Or (Equivalent Monitoring Tools)
• CompTIA A+ (Technical support fundamentals). Or (Equivalent IT Support Certifications)
• Strong knowledge of incident monitoring, system troubleshooting, and report logging
• Familiarity with IT infrastructure, network basics, and ticketing systems
• Proficiency in using control room monitoring tools and Microsoft Office

• Monitor network systems, weighbridges, security systems, and IT infrastructure
• Identify and escalate issues related to connectivity, software failures, and operational disruptions
• Proactively detect and log site failures, network downtimes, or security alerts
• Respond to critical alarms and system events with urgency and accuracy

• Act as first-line support for operational and IT-related issues
• Troubleshoot basic hardware, software, and network connectivity problems
• Provide remote assistance to on-site teams when required
• Escalate unresolved technical issues to Tier 2 Support

• Log all incidents, requests, and system anomalies
• Maintain shift reports, weighbridge logs, and hourly monitoring records
• Escalation of critical issues based on SLA guidelines
• Assist in data validation, report accuracy, and process improvement initiatives

• Serve as the communication hub between Tier 1, Tier 2, and on-site teams
• Conduct structured shift handovers to ensure operational continuity
• Coordinate with security personnel, network engineers, and IT teams as needed

• Ensure strict adherence to security protocols and operational SOPs
• Maintain confidentiality of sensitive site and network information