Corporate Health Consultant

SUMMARY:
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POSITION INFO:

Introduction

The Corporate Health Consultant will manage and grow relationships between the Scheme and stakeholders, ensuring exceptional service delivery and client satisfaction. This role is responsible for providing expert advice and support to brokers and corporate clients, driving sales, and ensuring client satisfaction within the designated industry/sector.

Duties & Responsibilities

Role Overview

Areas of Responsibility

1. Relationship Management:
   • Build and maintain strong relationships with brokers and corporate clients
   • Serve as the primary point of contact for brokers and corporate paypoints
   • Conduct regular reviews with brokers to assess needs, address issues, and explore opportunities for growth
   • Provide expert advice and support on medical aid options
   • Ensure high levels of client satisfaction and address any issues promptly
2. Sales and Business Development:
   • Develop and execute sales strategies to achieve set targets
   • Identify and pursue new business opportunities within the designated portfolio
   • Work closely with brokers to drive new business growth and retention
3. Client Service and Support:
   • Address and resolve complaints and escalations efficiently
   • Assist brokers and paypoints with product queries, application processes, and problem resolution
   • Ensure timely and effective communication with all stakeholders
4. Training and Development:
   • Conduct broker training sessions and product presentations
   • Keep clients informed about new products, industry trends, and regulatory changes
5. Reporting and Analysis:
   • Establish KPIs for individual performance and monitor progress
   • Provide regular performance reports to the Corporate Health Manager
   • Analyze market trends and competitor activities to inform strategies
   • Provide feedback to management on market conditions, client needs, and product performance

Desired Experience & Qualification

Qualifications

• Matric
• 2-3 years private healthcare industry experience
• Experience with brokers and/or clients in corporate industry
• Proven sales experience
• Excellent presentation and communication skills
• Proficiency in MS Office
• Must meet the "Fit and Proper" criteria as set out by the Financial Sector Conduct Authority (FSCA)
• NQF Wealth Management (NQF5) qualification or equivalent essential
• RE5 Regulatory Examination is preferred

Personal Attributes

• Action-oriented and proactive
• Strong team player with excellent relationship-building skills
• Quick learner, adaptable, and innovative
• Strong sales and negotiation skills
• Superior verbal and written communication abilities
• Strategic thinker with strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• High level of initiative and ability to work in a target-driven environment
• Customer-oriented with a focus on client satisfaction

Work Requirements

• Experience in the corporate broker base essential
• Own transport and valid driver license essential
• Willingness to work extended and flexible hours as necessary
• Travel will be required for the purpose of meeting with clients and/or stakeholders

Ability to manage multiple accounts and projects simultaneously

Package & Remuneration

R35 000 CTC