Corporate IT Operations Manager

 

Recruiter:

Origins Personnel

Job Ref:

JHB000125/RM

Date posted:

Tuesday, June 28, 2022

Location:

Midrand, South Africa

Salary:

R45 000


JOB SUMMARY:
Midrand - Large International company is looking for a Corporate IT Operations Manager for our Midrand branch.

JOB DESCRIPTION:

Job Responsibilities

  • Oversee data backup and system monitoring operations
  • Assess system performance & recommend improvements
  • Manage support to stakeholders via a help desk team
  • Manage contracts with clients (e.g. development platforms, telecommunication companies) and software licenses
  • Oversee the selection and training of qualified IT personnel to ensure an efficient team
  • Monitor IT infrastructure using information technology control tools and real-time reporting systems.
  • Manage operations of the business to ensure delivery of timely and effective services to a large client base.
  • Conduct regular inspections of systems to ensure efficient performance.
  • Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
  • Design and maintain all IT process according to operation policies through standardization of methods.
  • Analyze and improve organizational process and workflow, employee requirements, and implement changes
  • Define, design, and implement processes and procedures based on industry-standard
  • Drive root cause analysis and corrective action completion Help eliminate disruption of services and improve day-to-day operations using best practise problem analysis
  • Participate in technical calls for major incidents and outages
  • Manage the help desk, manage the data center
Technical Responsibilities and Qualifications:
  • BSc/BA degree in Computer Science, IT, or relevant field
  • Proven experience as IT Operations Manager
  • 10+ years of relevant ITIL service management experience
  • Strong analytical, problem-solving, negotiation, and organizational skills
  • Very good understanding and working experience with technology as an enabler for the business
  • Ability to develop projects and manage Implementations.
  • Demonstrate ability to deploy and/or improve new and existing services and infrastructure
  • Experience with system installation, configuration, and analysis
  • Thorough knowledge of networks and cloud computing
  • Knowledge of data protection operations and legislation
  • Ability to manage multiple projects
  • Outstanding communication skills
  • Problem-solving aptitude
  • Experience in running incident, request, and change management
  • Flexibility and ability to tackle new challenges
  • Extremely high level of understanding and technical understanding
  • Previous experience in leading Digital IT services, Digital Channels, or Solutions.
  • Experience in managing systems, both servers, and cloud-based.
  • Strong interpersonal skills to communicate the benefits of automated operations processes to both development and operations teams.

 

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