Country Operations Manager, Kenya

SUMMARY:
Country Operations Manager to join a leading multinational hospitality & retail company with multiple international brands. To grow, manage, develop and enhance the company store network while also supporting and servicing the franchise network in Kenya.

POSITION INFO:

Duties and Responsibilities:

• Responsible for implementation of the business plan deliverables
• Management, control and development of the brand national operations and training teams
• Development and implementation of annual Marketing and Operations plans and campaigns which align with overall brand strategies
• Preparation and management of annual turnover and operating budgets
• Accountable for the recruitment and selection of all franchise partners
• Responsible for achievement of national operational standards ratings as well as development and implementation of all operational programmes
• Responsible for full implementation of all national, regional and locality marketing programmes
• Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability
• Satisfactorily manage customer queries and expectations
• Host, co –ordinate and attend national franchisee meetings
• Play a key role with regards to New Product and New Store development interventions
• Manage and maintain strong relationships with the brands key strategic alliance partners
• Implement, manage, and develop strong relationships with delivery aggregators while building own delivery ecosystem 
• Manage company stores to achieve brand leading standards and meet financial KPI’s
• Maintain a positive HR environment 
• Management of supply chain

Skills & Qualifications

• Must have a minimum of 5 to 10 years previous management experience as well as experience in the leadership of a large and diverse team.
• Strong track record of success in the franchising or restaurant, hotel, hospitality industry.
• Strong leadership / interpersonal skills
• Strong hands-on operations and training bias 
• Strong financial and budgetary skills 
• Effective negotiator
• Highly presentable with strong communication skills

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

---