Credit Control Manager: MEA Region

Recruiter:

Dalitso

Job Ref:

3763919981

Date posted:

Saturday, October 29, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

You will be responsible for supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.

Key Responsibilities:

Managing and developing MEA AR team and own customer ledger
Handling daily management process to track the cash collection throughout the month, with clear notes
Maintain customer master data and customer credit checks using the DoA to obtain approval before setting the new customer profile
Handling customer queries, making sure they are rooted to the correct department to investigate and resolve
Ensure customer accounts are reconciled, including withholding tax /exchange rate/ bank charges
Managing the month end process and reporting
Identifying and escalating potential bad debts to management
Leading the daily, weekly, and monthly catch meetings with customers and internal customers
Account escalations and legal processing
Put customers on stop where necessary and communicate this to relevant departments
Assisting the Head of Credit EMEA and SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents

Background and Skills:

Background in credit control essential
CICM Qualification or studying towards / desire to study
Effective management and communication
Ability to manage a large debtors list
Customer focused individual who is self-motivated and results driven
Ability to build strong trusted relationships
Time management and prioritisation skills
Ability to use own initiative and think ‘outside the box’
Excellent face to face and telephone manner, with strong written and oral communication skills
Is adaptable and able to respond to business needs in a fast-paced environment.
Can look for continuous improvement of reporting and controls.
Must be a self-starter who can work independently and as part of a team.

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