Credit Controller

Join a UK Hospitality Group Supporting Multiple Venues Across the UK

Cape Town (Remote Preferred) | UK Working Hours | R22 000 – R30 000

About Our Client

Our client is a UK-based hospitality and pub business operating across multiple venues and locations throughout the UK. They are focused on maintaining strong financial operations and customer relationships across their network while continuing to support growth within the business.

This is an opportunity to join a fast-paced finance environment where resilience, professionalism, and strong communication skills are highly valued. The business is looking for somebody who can confidently manage collections while maintaining excellent client relationships.

The Role: Credit Controller

The Credit Controller will play a key role in supporting the finance function by managing debtor accounts, chasing outstanding payments, and ensuring cash flow processes run efficiently. This role requires somebody who is highly organised, confident dealing with difficult conversations, and comfortable managing a high volume of accounts remotely while working UK hours.

The successful candidate will work closely with UK-based finance and operations teams while maintaining strong relationships with pubs and clients across the UK network.

Key Responsibilities

• 3+ years of experience in Credit Control, Accounts Receivable, Collections, or Finance Administration
• Chase outstanding payments from pubs and clients across the UK
• Manage debtor accounts and maintain accurate financial records
• Follow up on overdue invoices via phone calls and email
• Allocate incoming payments and reconcile accounts accurately
• Send statements, reminders, and payment follow-ups
• Resolve account queries and payment disputes efficiently
• Use direct debit systems and payment collection solutions to support cash flow processes
• Escalate long outstanding accounts where necessary
• Maintain detailed notes and updates on CRM and accounting systems
• Work closely with the UK finance and operations teams
• Assist with weekly and monthly debtor reporting

About You

• 3+ years of experience within Credit Control, Collections, or Accounts Receivable
• Experience working with UK clients or customers
• Experience within hospitality, pubs, or similar sectors preferred
• Strong track record within collections and debtor management
• Confident telephone manner with clear and professional communication skills
• Neutral or clear English accent suitable for UK client communication
• Experience using direct debit systems and payment processing platforms
• Good understanding of invoices, reconciliations, and debtor processes
• Strong administrative, organisational, and computer literacy skills
• Experience working on CRM and accounting systems is advantageous
• Resilient and comfortable managing difficult conversations professionally
• Strong problem-solving skills and attention to detail
• Able to work independently and manage workload effectively
• Customer service-oriented while remaining firm on collections
• Reliable internet connection and suitable remote working setup
• Comfortable working UK hours Monday to Friday, 8 am – 5 pm UK time