Credit Manager: Key Accounts (Massmart, Pick n Pay, Spar, Shoprite, Ok Foods)

SUMMARY:
The Credit Manager: Key Accounts is to oversee the comprehensive management of accounts

POSITION INFO:

The purpose of the Credit Manager: Key Accounts is to oversee the comprehensive management of accounts receivable for Key Accounts, optimizing processes, and maintaining compliance with regulatory standards. The role proactively manages credit risk, resolves disputes, and fosters strong relationships with key account customers, while providing essential support to the AR Supervisor and ensuring adherence to financial objectives.

Key Accountabilities and Outputs
Manage the end-to-end accounts receivable function, overseeing payments, collections, and reconciliations for Key Accounts.
Continuously review AR processes for optimization, tracking performance against KPIs and implementing corrective actions within Key Accounts.
Ensure effective monitoring and maintenance of key accounts, adhering to the National Credit Act.
Manage credit checks, new account openings, and special payment arrangements to minimize financial risk.
Resolve customer disputes related to payments and maintain monthly audit reviews of debtor reconciliations.
Assist in managing complex documents related to Key Account customer master data.
Maintain the age analysis within the Days Sales Outstanding (DSO) target and assess customer credit ratings and limits for Key Accounts.
Collaborate with legal teams to discuss debt repayment terms and conditions.
Consolidate standard reporting including cash forecasts and planning information for Key Accounts.
Support AR Supervisor with ad-hoc requirements.
Consolidate standard reporting and support AR Manager with ad-hoc requirements.
Reconcile and manage foreign debtors, demonstrating a comprehensive understanding of foreign payments.
General Operational and Financial Management
Actively participate in operational planning and budgeting processes
Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems
Ensure adherence to operational and financial frameworks of practices, processes, standards and controls
Control cost and take the necessary action to mitigate any financial risks or non-compliance

Qualifications and Experience
Bachelors Degree (3 years) / NQF level 7 (Preferred)
Up to 6 years experience (Operational Execution)
SAP/MS OFFICE

Key Qualities
Communication
Communication requiring a high level of diplomacy and sensitivity
Problem Solving
Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.
Relationships Maintained
Groups of individuals at a senior management level inside the organisation

Behavioural Competencies
Collaboration
Helps others with their work.
Meets commitments to team members or others in the organisation.
Actively contributes to team discussions and the accomplishment of team work plans.
Shares expertise and resources to help others address their needs.
Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.
Actively keeps all stakeholders informed.
Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the team’s direction.

Accountability
Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track.
Prepares a roadmap for success.
Ensures that all who need to know, are clear about the plan.
Takes full responsibility for own actions and outcomes, including mistakes.
Always acts in the company’s best interest, regardless of whether it is difficult or unpopular.
Ensures others are on track for achieving their goals.

Decision Making
Organises information to make it easier to analyse or see trends.
Anticipates consequences and formulates alternatives.
Establishes clear decision criteria for making informed choices.
Seeks relevant information to better understand situations and problems.
Conducts appropriate analysis; neither makes snap decisions or over-analyses.
Sees relationships between various facts, figures or other information.

Analytical Thinking
Able to take a complex task and breaking it down into manageable parts in a logical, detailed way.
Thinks of multiple explanations or alternatives to a problem
Able to identify the information needed to solve a problem effectively
Performs tasks accurately and thoroughly, making adjustments to ensure needs are met
Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions.

Planning and Organising
Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
Able to prioritise activities and resources, ensuring that results are achieved effectively.
Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.