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KEY PERFORMANCE AREAS
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KPA
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PERFORMANCE STANDARDS
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Delivery of Valuables to Customers
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Adhere to all relevant procedures and ensure the correct security devices are used to guarantee the safe transport of consignments at all times.
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Conduct all deliveries professionally, embodying G4S values.
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Complete scanning and documentation accurately for record-keeping and audit purposes.
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Maintain the safety and security of customer assets as their responsible custodian.
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Ensure all deposit slips issued by the bank are delivered promptly to customers.
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Delivery of Consignments to Vault (Branch-Based)
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Accurately complete all documentation for handover, utilising electronic devices to scan consignments.
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Deliver consignments according to the planned schedule, meeting service level agreements.
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Ensure the crew compartment and Vault remain clean and organised at all times.
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Scanning the Environment for Potential Threats (Suspicious Vehicles and Persons)
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Remain vigilant at all times and promptly report suspicious vehicles or activities to the Control Room.
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Identify optimal tactical positions to provide cover for oneself and others, ensuring clear lines of sight and safe exit from the vehicle upon the driver's instruction.
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Assess and select the safest tactical route from the vehicle to the client collection or delivery point before disembarking, following the driver's instructions.
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Exit and enter the vehicle using tactical procedures to maintain security.
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Conduct ongoing surveillance en route to identify any potential threats.
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Health & Safety
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Foster a culture of "Safety First" in all aspects of the role.
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Comply fully with company Health and Safety procedures, extending beyond vehicle safety.
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Avoid exposing oneself, vehicles, assets, or colleagues to any form of risk.
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Ensure no members of the public or customers are placed at risk.
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Participate actively in safety forums at the branch level.
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Report all safety incidents promptly to the Control Room and attend safety training and refresher programmes as required.
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