Customer Care Advisors Dutch Speaking Cape Town

SUMMARY:
Looking for motivated, positive, and personable Customer Care Advisors to help guide and protect our customers within our Award-Winning Support team.

POSITION INFO:

The role requires a high level of attention to detail and accuracy, ability to switch tasks and make risk based decisions.

This role would be well suited to a person who is enthusiastic, empathetic, and resilient and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.

You will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!

Key Responsibilities

• Respond professionally.
• Identify potential risks and markers of harm
• Reviewing account indicators and making risk-based decisions
• Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
• Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure. Communicate in a prompt, thoughtful and clear manner.
• The ability to multi-task between customer contacts.
• Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
• Address any issues of conflict or complaint whilst displaying commercial awareness.
• Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
• Stay up to date with company products, services, and policies to accurately answer customer questions.
• Collaborate with other departments to ensure customer satisfaction and retention.
• Classify customer contact, supporting the business in identifying process & product improvements.

Skills, Knowledge, and Experience

• Ability to speak and communicate fluently in English & Dutch.
• Excellent listening and interpersonal skills.
• Robust investigative, risk analysis, assessment, and decision-making skills
• Strong problem solving and critical thinking skills.
• Be IT literate with excellent written communication skills.
• Flexibility, drive, and an enthusiasm to succeed.