Customer Care Manager - FMCG

Recruiter:

Pollock & Associates

Job Ref:

N8230C

Date posted:

Friday, November 12, 2021

Location:

Johannesburg, South Africa

Salary:

CTC package offered based on level of skill and experience

SUMMARY:
The main purpose of your job is to manage and direct a team of customer service specialists in their daily operations.

POSITION INFO:

Thereby you ensure continuous improvement of performance to meet or exceed our customers'' expectations and build long and trustworthy business relationships (both with internal partners and external customers). You participate in the planning, development, and execution of strategies to drive best practices adoption and sustainable value creation.

Essential Qualifications, Experience and Skills:

5 years operational experience in Customer Service in a similar market environment or trade structure
Operational experience in the luxury goods Retail/FMCG sector
Project management skills in a Customer Services related area
Experience in dealing or working with/for Customers or Suppliers (Distributors, Retailers, Suppliers, etc.) and affinity with the FMCG/Retail world
Strong people skills
A professional level of communication is English

Key Role Responsibilities

Effectively manage and assist the Customer Service Office team to ensure full support to all customers (internal & external) and timely and correct end-to-end administrative flows.
Optimise the Order cycle, reducing Cost-to-Serve and increasing operational efficiencies.
Drive value-added sales and supply chain initiatives by continuously analysing data and taking corrective action.
You recognize customer-specific opportunities that will enhance the company Supply Chain performance.
Organise team/department activities to ensure optimal efficiency and productivity of team members. Ensure proper backups for each job.
Develop, coach and support team members to help them reach their full professional potential and to solve issues and support a continuous improvement culture.
Set clear objectives and perform periodic evaluations according to the company cycle.
Establish and manage the budget for the unit.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Care: Senior Case Manager
Location: Johannesburg
Salary: R25000 Monthly
Seeking a Senior Case manager in the Automotive sector with 2-5 years of experience to join the team in Johannesburg.
29 days ago

Customer Care Consultant
Location: Johannesburg
Salary: 11000 Monthly
customer care Consultant – Motor IndustryA reputable dealership is seeking a well-presented and professional customer care Consultant to join their dynamic team.Must stay in the East-Rand AreaRequirements:Female candidate (Lady)Fluent in Afrikaans and English (non-negotiable)Minimum of 2 years’ experience in a customer service role (motor industry experience will be advantageous)Excell...
12 days ago

Call Centre Agent - Customer Care
Location: Johannesburg
Salary: R21000.00 Monthly
Looking for a skilled Call Centre Agent to provide exceptional customer support and assistance. Diploma in customer care required. Essential duties include handling customer inquiries, resolving complaints, and ensuring high customer satisfaction.
29 days ago

Regional Sales Representative - Clinical Diagnostic Point of Care, Gauteng
Location: Johannesburg
Salary: Monthly
A well-known life sciences and clinical diagnostic distribution company requires the above to achieve the company’s strategic objectives by growing and driving sales by promoting life sciences and clinical diagnostic products and services to Key Accounts and New customers.
5 days ago

Sales Representative
Location: Johannesburg
Salary:
Are you a driven and results-oriented individual with a passion for sales and building strong client relationships? We are seeking a motivated Sales Representative to join our team. In this role, you will be responsible for identifying new business opportunities, maintaining existing client relationships, and achieving sales targets.
20 days ago

New Car Sales Executive - Luxury Brand, Gauteng, Ekurhuleni
Location: Johannesburg
Salary:
New Vehicle Sales Executive – Luxury Brand - Gauteng, Ekurhuleni #DriveYourcareerForward with an exciting opportunity! Our client, a well-established premium motor brand dealership, is looking for a successful, experienced, and high-performing New Car Sales Executive to join their dynamic team and drive sales to the next level. We are seeking top-performing sales executives consistently...
21 days ago

DENTAL PRACTICE MANAGER | RANDBURG, JHB
Location: Randburg
Salary:
21 days ago

Premium New Vehicle Sales Executive
Location: Vereeniging
Salary:
#DriveYourcareerForward with an exciting opportunity! Our client, a well-established dealership is looking for a successful, experienced and high performing Premium Brand-New Car Sales Executive to join their dynamic team and drive sales to the next level. If you have a strong understanding of the premium brand market and are passionate about vehicle sales and customer care, you really should appl...
28 days ago

Foreign Payments Manager
Location: Germiston
Salary:
40 days ago

SALES REPRESENTATIVE
Location: Johannesburg
Salary: R50 000 Monthly
One of our clients, based in Boksburg is looking for a Sales Representative.Must have experience working in an underground mining environmentSolid knowledge of underground machinery and related productsProven understanding and experience with driftersStrong commercial acumen with the ability to support business objectives
12 days ago

Customer Care Manager - FMCG

Similar jobs you might be interested in:

Create a free job alert for Customer Care Manager - FMCG in Johannesburg