Customer Care Manager (Medical/ Pharma)

 

Recruiter:

Milton Resourcing

Job Ref:

JHB000708/GM

Date posted:

Wednesday, April 28, 2021

Location:

Johannesburg, South Africa

Salary:

1000000 Annually


SUMMARY:
Our client is currently looking for a Customer Care Manager within the medical or pharmaceutical industries to come and join their organisation.

POSITION INFO:

Minimum Requirements:

  • Bcom or Related qualification
  • Over 5 years customer care experience within medical or pharmaceutical industries - non negotiable

Key duties:

Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction.

Business Management – Internal: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the customer service policies and procedures as required by the company and the local rules.

Business Management – External: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement.

Quality: As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed.

  • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • For those individuals that supervise others, the following statements are applicable.
  • Management Requirements:
  • May lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
  • Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
  • May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.

 



 

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