Customer Care Manager (Medical/ Pharma)

SUMMARY:
Our client is currently looking for a Customer Care Manager within the medical or pharmaceutical industries to come and join their organisation.

POSITION INFO:

Minimum Requirements:

• Bcom or Related qualification
• Over 5 years customer care experience within medical or pharmaceutical industries - non negotiable

Key duties:

Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction.

Business Management – Internal: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the customer service policies and procedures as required by the company and the local rules.

Business Management – External: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement.

Quality: As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed.

• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• For those individuals that supervise others, the following statements are applicable.
• Management Requirements:
• May lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.