Customer Care Manager (Medical/ Pharma)

Recruiter:

Milton Resourcing

Job Ref:

JHB000708/GM

Date posted:

Wednesday, April 28, 2021

Location:

Johannesburg, South Africa

Salary:

1000000 Annually

SUMMARY:
Our client is currently looking for a Customer Care Manager within the medical or pharmaceutical industries to come and join their organisation.

POSITION INFO:

Minimum Requirements:

Bcom or Related qualification
Over 5 years customer care experience within medical or pharmaceutical industries - non negotiable

Key duties:

Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction.

Business Management – Internal: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the customer service policies and procedures as required by the company and the local rules.

Business Management – External: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement.

Quality: As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed.

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable.
Management Requirements:
May lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Customer Care Manager (Medical/ Pharma)

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