Customer Engagement and Growth Manager

Recruiter:

Empire Recruitment

Job Ref:

JHB000056/Trin

Date posted:

Thursday, October 9, 2025

Location:

Johannesburg, South Africa

Salary:

300000 Annually

SUMMARY:

Johannesburg | Full-time | Strategic Growth Role

If understanding customer behaviour and turning data into growth is your thing — this role speaks your language.
Our client in the technology and digital commerce space is on the lookout for a Customer Engagement & Growth Manager — a strategic thinker who can turn insights into action. You’ll design and lead engagement strategies that drive usage, redemption, and loyalty across multi-channel customer journeys.

POSITION INFO:

What You’ll Do:

Build and own a full customer communication strategy — mapping who, when, and how we connect across email, SMS, WhatsApp, push, and more.
Develop engagement frameworks that boost gift card redemption, membership usage, and average order value.
Create segmentation and targeting strategies to onboard, retain, and reactivate customers.
Partner with marketing, product, and data teams to deliver campaigns that convert.
Monitor performance metrics — from open rates to customer lifetime value — and continuously optimise.
Drive measurable growth in customer engagement and brand loyalty.

What You’ll Need:

3+ years’ experience in CRM, lifecycle marketing, or customer engagement.
Proven success in segmentation, retention, and conversion-driven campaigns.
Experience in retail, e-commerce, or digital environments.
Strong analytical mindset and ability to translate data into meaningful outcomes.
Familiarity with engagement platforms and messaging tools (email, push, WhatsApp Business).
Bonus: HTML/CSS skills or experience with emerging communication channels.

Why This Role Matters:

You’ll help shape how customers experience and connect with the brand — using data and creativity to drive real commercial results.
If you’re ready to turn engagement into measurable growth, we’d love to hear from you.

#DigitalMarketingJobs #CustomerEngagement #GrowthMarketing #EmpireRecruitmentSA #BuildingYourFuture

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