Customer Experience & Digitalization Specialist

SUMMARY:
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POSITION INFO:

MISSION: Adapts and executes critical touch points in the customer journey resulting in stronger bonds with Customer/End users for the Company''s BrandÂ

KEY EXPECTED ACHIEVEMENTS

• Employee enhancement
• Customer satisfaction
• Empowerment:Â Delegates responsibility rather than taking charge or micro-managing when staff have the capability
• Establishes region-wide alignment on best practices for cultivating a dynamic customer experience.
• Content Marketing
• Multi-channel Marketing
• Marketing Planning
• Content Marketing
• Executes social media strategy through organizational goals, competitive research, platform determination, benchmarking, and messaging and audience identification.
• Integrated Brand Marketing Communications
• Digital Advertising
• Database Marketing
• Digital Asset Management
• Digital Marketing
• Strategic e-Commerce
• User Experience

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