Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
2 days ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
3 days ago

National Customer Experience Manager
Location: Johannesburg
Salary: Monthly
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment.Our client is a well-established and highly respected financial services and employee benefits consulting firm with a natio...
24 days ago

Customer Experience Leader – DBN / JHB
Location: Johannesburg
Salary:
25 days ago

OEM Customer Experience Manager
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining an Automotive OEM that seeks the expertise of a customer experience Manager
27 days ago

General Manager - Midrand
Location: Midrand
Salary: Monthly
A revolutionary gourmet hybrid store based in Midrand that combines a high-end deli, supermarket, and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence,...
10 days ago

General Manager - Fourways
Location: Fourways
Salary: Monthly
Revolutionary gourmet hybrid store based in Fourways that combines a high-end deli, supermarket, and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence, ...
10 days ago

Broker Assistant
Location: Centurion, Gauteng
Salary: R180 000 Annually
Broker Assistant
Today

Front of House Restaurant Manager - Fourways
Location: Johannesburg
Salary: R 15000 - 20000
Front of House Restaurant Manager - Fourways
Today

Restaurant General Manager - Pretoria East
Location: Pretoria
Salary: R 24000 - 28000
Restaurant General Manager - Pretoria East
Today