Customer Experience Team Lead

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

• At least 5 years of experience in a customer interfacing role
• Grade 12 is essential
• Customer facing certification or diploma
• Leadership skills
• Superior customer engagement
• Excellent administrative abilities
• Ability to follow through on instructions
• MS Office: Word, Excel, PowerPoint
• Prior industry related platform experience will be advantageous

• Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
• Ensuring effective onsite customer service as well as after care service
• Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
• Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
• Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
• Confirm deliveries for the day
• Confirm client coming as well as if insurance process needs to be done
• Arrange the drivers for pickups from the customer destination to dealer
• Prepare the cars for delivery/collection and ensure car ready for delivery
• Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.