Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head of Customer Experience
Location: Centurion
Salary: Annually
A well-established financial services business is seeking to appoint a Head: customer experience The incumbent will be responsible for improving value to customers by enhancing existing and enabling new strategic customer journeys and experiences by collaborating with multidisciplinary teams
7 days ago

Customer Experience Executive
Location: Bryanston
Salary: Market related
Will be to manage all customer interactions, ensuring a seamless and memorable experience
9 days ago

Customer Experience Lead
Location: Centurion
Salary:
Our client in the Telecoms sector is looking for a customer experience lead on a contract durations of 6 to 12 months. Role Purposelead customer transformation and experience design across customer segments and channels, ensuring integrated, digital-first customer journeys and consistent experiences across Consumer, SMB and Enterprise environments.
23 days ago

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
61 days ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
62 days ago

Customer Experience Leader – JHB
Location: Johannesburg
Salary:
84 days ago

ERP Support Desk Manager (Hybrid)
Location: Johannesburg
Salary: Monthly
Join a leading ERP consulting firm where you’ll work with industry professionals, support clients across a range of industries, and be part of a team of talented individuals. The role offers a hybrid setup, with ideally three days a week in the Bryanston office, giving you a good balance of flexibility, collaboration and team connection.
Today

EHOD: Public Enterprise
Location: Midrand
Salary: 1300000 Annually
EHOD: Public Enterprise
Today

Bookkeeper
Location: Pretoria
Salary: 25000 Monthly
Job Title: Bookkeeper Location: Centurion, Gauteng Industry: Polymer Products Type: Permanent | On-Site Environment: Fast-Paced, Production About the RoleOut client, in the polymer development and production industry, is seeking an experienced Bookkeeper to handle full-scope accounting duties (up-to Trial Balance) and payroll for the company. The ideal candidate holds a relev...
Today

Merchandise Planner | Joburg | Fashion Brand
Location: Johannesburg
Salary: Negotiable
MERCHANDISE PLANNER job available with an International established South African Apparel Fashion Retail Brand.
Today