Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

National Customer Experience Manager
Location: Johannesburg
Salary: Monthly
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment.Our client is a well-established and highly respected financial services and employee benefits consulting firm with a natio...
13 days ago

Customer Experience Leader – DBN / JHB
Location: Johannesburg
Salary:
14 days ago

OEM Customer Experience Manager
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining an Automotive OEM that seeks the expertise of a customer experience Manager
16 days ago

Customer Experience Manager
Location: Johannesburg
Salary: 850000 Annually
A leading Education Group is seeking a strategic and customer-focused Client experience Manager to drive parent and student satisfaction, retention, and customer experience across multiple campuses.This role will focus on improving the end-to-end customer journey, analysing customer feedback and retention trends, influencing operational improvements, and partnering with campus leadership teams to ...
20 days ago

Operations Manager: Customer Experience Centre
Location: Johannesburg
Salary:
A leading, international customer-focused organisation is seeking an experienced Operations Manager to lead and optimise a high-performing service team.
22 days ago

Regional Sales Manager. â Commercial Vehicles JHB
Location: Johannesburg
Salary:
Regional Sales Manager. – Commercial VehiclesJHBWe are specifically seeking candidates with a strong sales track record from leading commercial vehicle brands such as BMW, FAW, MAN, HINO, ISUZU, and SCANIA. Prior experience within these or similarly reputable truck companies is highly desirableJob Summary:The Regional Sales Manager is responsible for driving sales growth, managing ...
Today

Regional Manager
Location: Johannesburg
Salary: Monthly
Our client is looking for a Regional Manager to lead and oversee the Gauteng North Business Unit. The successful candidate will be responsible for driving profitability and growth through effective planning, execution, team leadership, and strategic business development.
Today

Marketing Manager
Location: Johannesburg
Salary: Monthly
Our client, an international leader in the Travel, Tourism & Leisure sector, is seeking to appoint an experienced Marketing Manager at their head Office in Woodmead, Johannesburg.The Marketing Manager will be responsible for developing and implementing the annual marketing strategy for our client. The role will oversee brand management, digital marketing, media planning, campaign executi...
Today

Operations Head â Sandton (JHB)
Location: Johannesburg
Salary: Monthly
Our client, a globally recognised leader in the Hospitality, Travel, and Tourism industry, is looking for a dynamic Operations Head to join their executive team in Sandton.This is a high-impact leadership role offering the opportunity to shape and optimise operations within a well-established international brand. You’ll play a critical part in driving efficiency, elevating customer exp...
Today

Claims Team Leader - Gauteng
Location: Johannesburg
Salary: Monthly
Our client, based in Johannesburg is seeking to employ a Claims team leader to join their team within the medical aid industry.The successful candidate will be responsible for leading, managing and supporting the claims team to ensure the accurate and efficient processing of medical claims and resolution of client queries. The role focuses on maintaining service excellence, achieving operational t...
Today