Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

At least 5 years of experience in a customer interfacing role
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Superior customer engagement
Excellent administrative abilities
Ability to follow through on instructions
MS Office: Word, Excel, PowerPoint
Prior industry related platform experience will be advantageous

Key responsibility

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
Ensuring effective onsite customer service as well as after care service
Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
Confirm deliveries for the day
Confirm client coming as well as if insurance process needs to be done
Arrange the drivers for pickups from the customer destination to dealer
Prepare the cars for delivery/collection and ensure car ready for delivery
Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R23000.00 + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE
Location: Johannesburg
Salary: 23000
MUST BE VERY WELL SPOKEN, AS THEY DON''''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
82 days ago

Transaction Support Specialist (Finance and Billing)
Location: Johannesburg
Salary: 21000 Monthly
Transaction Support Specialist (German-Fluent) - RemoteAre you a detail-oriented problem-solver who speaks fluent German and thrives on resolving complex e-commerce disputes?Our Client, a dynamic German online classifieds platform, is looking for dedicated Transaction Support Specialists to join our customer experience team on a contract basis. You will be the crucial link in ensuring safe, reliab...
6 days ago

Production Plant Forman
Location: Pretoria
Salary: Negotiable
ð PRODUCTION PLANT FOREMAN – Pretoria WestMy client in Pretoria West is seeking an experienced, organised and results-driven Production Plant Foreman to oversee and optimise daily manufacturing operations. The ideal candidate will maintain high-quality production standards, ensure efficient resource utilisation, and lead a skilled workforce in a fast-paced environment.
Today

Senior Debtors Clerk
Location: Midrand
Salary:
Are you passionate about ensuring financial stability while driving business growth? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we want YOU to join our team as a Senior Debtors Clerk at our Midrand based office.
Today

Production Plant Foreman
Location: Pretoria
Salary:
Production Plant ForemanWe are recruiting on behalf of one of our clients located in Pretoria West, seeking a highly experienced, organised, and results-driven Production Plant Foreman to oversee and optimise daily manufacturing operations.The successful candidate must bring a minimum of 5 +years’ experience in a production or plant supervisory environment. The ideal...
Today

Vehicle Sales Manager
Location: Centurion
Salary:
A well-established automotive dealership in Centurion is seeking an experienced and results-driven Vehicle Sales Manager to lead and drive the performance of a high-volume sales team.
Today

Customer Support Agent
Location: Midrand
Salary: Monthly
A leading supplier of medical equipment / medical devices requires an experienced customer Support Agent to join their team. Hospital consignment stock experience within the medical industry is essential.
Today

Financial Officer (Insurance)
Location: Johannesburg
Salary:
As we head into a new year, we are always looking for reliable, detail-driven talent in the market — and right now, we’re connecting with skilled Financial Officers who bring solid experience in debit order collections within the financial services sector.
Today

Bookkeeper
Location: Johannesburg
Salary: 300000 Annually
Are you a numbers champion ready to take charge of a company’s financial heartbeat?
Today

Business Development Associate
Location: Johannesburg
Salary: 15000.00 Monthly
Are you a high-energy, financially savvy, and driven individual eager to learn top-tier B2B business development skills? Our client, a revolutionary web-based platform that helps companies manage every aspect of their share incentive plans, is looking for a Business Development Associate to join their fast-growing team.
Today