Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Automotive â Customer Experience Receptionist - Gauteng, Northcliff
Location: Johannesburg
Salary:
#DriveYourCareerForward as the welcoming face of a modern automotive showroom, creating exceptional first impressions for every customer!The role of the customer experience Receptionist is to provide a seamless front-of-house experience, ensuring every customer feels welcomed, valued and assisted from the moment they arrive.Remuneration:Basic Salary: R15,000 per month – Benefits include 50% ...
17 days ago

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
34 days ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
35 days ago

Customer Experience Leader – JHB
Location: Johannesburg
Salary:
57 days ago

General Manager - Midrand
Location: Midrand
Salary: Monthly
A revolutionary gourmet hybrid store based in Midrand that combines a high-end deli, supermarket, and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence,...
42 days ago

General Manager - Fourways
Location: Fourways
Salary: Monthly
Revolutionary gourmet hybrid store based in Fourways that combines a high-end deli, supermarket, and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence, ...
42 days ago

SQL Developer
Location: Johannesburg
Salary: 550000 Annually
Intermediate SQL Developer | Location: Johannesburg, Gauteng (Full Time) An exciting opportunity has become available for an experienced Intermediate SQL Developer to join a dynamic technology team responsible for developing, maintaining and optimising enterprise database solutions that support critical business operations.
1 day ago

Marketing and Sales Intern
Location: Johannesburg
Salary:
Your degree taught you the theory. Now it's time to get into the business and learn how sales and marketing really work.
1 day ago

Buyer
Location: Sandton
Salary: Monthly
Retail Buyer – Cycling Gear and AccessoriesAre you passionate about retail and skilled in sourcing the best cycling gear and accessories? Here’s your chance to join a team that values innovation, results, and flexibility!A leading retailer in the sporting industry is seeking an experienced Buyer to drive their cycling category to new heights.
1 day ago

Internal Sales Representative: Technical Support
Location: Johannesburg
Salary: 360000 Annually
Are you a technically minded Electrical or Instrumentation professional looking to transition into a customer-focused role? Our client, a well-established supplier of electrical, instrumentation, and test & measurement solutions, is seeking a Technical Internal Sales Representative to join their team. Sales training will be provided, making this an excellent opportunity for a technician who en...
1 day ago