Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

At least 5 years of experience in a customer interfacing role
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Superior customer engagement
Excellent administrative abilities
Ability to follow through on instructions
MS Office: Word, Excel, PowerPoint
Prior industry related platform experience will be advantageous

Key responsibility

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
Ensuring effective onsite customer service as well as after care service
Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
Confirm deliveries for the day
Confirm client coming as well as if insurance process needs to be done
Arrange the drivers for pickups from the customer destination to dealer
Prepare the cars for delivery/collection and ensure car ready for delivery
Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

VIP Customer Experience Manager - JHB
Location: Johannesburg
Salary:
40 days ago

Customer Experience Consultant
Location: Johannesburg
Salary:
42 days ago

Digital Solution Architect
Location: Johannesburg
Salary:
Our client in the telecommunications sector is seeking a Digital Solution Architect on a contract duration of 6 months.
1 day ago

International Logistics Director Johannesburg
Location: Johannesburg
Salary:
International Logistics DirectorJohannesburgJob PurposeThe International Logistics Director is responsible for providing strategic leadership, governance oversight, and operational direction to the International Logistics division. This role ensures sustainable growth, operational excellence, regulatory compliance, risk management, and strong financial performance across all regions.The role leads...
Today

Software Implementation & Support Technician
Location: Johannesburg
Salary:
A leading industrial technology and software solutions provider is looking for a skilled Software Implementation & Support Technician to strengthen its Gauteng-based software team. This role is ideal for a professional with strong technical expertise and a passion for problem-solving in dynamic customer environments.You will be responsible for deploying, maintaining, and supporting specialised...
Today

Software Support Technican
Location: Johannesburg
Salary:
A leading industrial technology and software solutions company is seeking an experienced Software Implementation & Support Technician to join its software team based in Gauteng. This role is ideal for a technically strong, customer-focused professional who enjoys problem-solving, working with databases, and supporting software deployments across multiple sites locally and internationally.The s...
Today

Creditors Manager
Location: Pretoria
Salary:
A vacancy exists for a Creditors Manager in the Finance Department at Head Office in Centurion
Today

Internal Sales Representative
Location: Johannesburg
Salary: R200 000 Annually
Our client, a reputable and established manufacturing company based in Kempton Park, is seeking a proactive and experienced Internal Sales Representative to join their team. This is an excellent opportunity for a candidate with strong sales administration skills and a customer-centric approach.
Today

Inland Sales Manager
Location: Johannesburg
Salary: Market-related
The Inland Sales Manager exists to achieve regional sales targets and manage the operational execution of business development and client retention strategies.
Today

VJ 18394 - Mechanical Design Engineer (Mining Equipment) -Gauteng
Location: Johannesburg
Salary: R60,000 – R65,000 p/m CTC
Mechanical Design Engineer (Mining Equipment) -Gauteng
Today