Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

At least 5 years of experience in a customer interfacing role
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Superior customer engagement
Excellent administrative abilities
Ability to follow through on instructions
MS Office: Word, Excel, PowerPoint
Prior industry related platform experience will be advantageous

Key responsibility

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
Ensuring effective onsite customer service as well as after care service
Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
Confirm deliveries for the day
Confirm client coming as well as if insurance process needs to be done
Arrange the drivers for pickups from the customer destination to dealer
Prepare the cars for delivery/collection and ensure car ready for delivery
Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

VIP Customer Experience Manager - JHB
Location: Johannesburg
Salary:
41 days ago

Customer Experience Consultant
Location: Johannesburg
Salary:
43 days ago

Digital Solution Architect
Location: Johannesburg
Salary:
Our client in the telecommunications sector is seeking a Digital Solution Architect on a contract duration of 6 months.
2 days ago

Finance and Insurance Manager
Location: Johannesburg
Salary: R18 000 Monthly
To manage and oversee all Finance & Insurance (F&I) functions within the dealership by structuring finance deals, ensuring regulatory compliance, and maximising profitability through the sale of value-added products, while delivering a seamless customer experience.
Today

Store Assistant
Location: Johannesburg
Salary: R7 000 Monthly
The Stores Assistant is responsible for supporting the efficient day-to-day operations of the store and warehouse. This includes accurate order handling, stock control, and maintaining a clean, safe, and organised working environment to ensure smooth operations and excellent customer service.
Today

Senior Legal Advisor
Location: Johannesburg
Salary:
Today

Sales Representative
Location: Johannesburg
Salary: 25000 Monthly
Seeking a dynamic and results-driven Sales Representative to join our growing team. This is an exciting opportunity for a self-motivated individual with a passion for customer service and a keen interest in heating and energy-efficient solutions.
Today

AR Clerk (Contract)
Location: Johannesburg
Salary: 18000 Monthly
Looking for an immediately available finance professional!!!Are you a detail-driven Accounts Receivable professional with strong manufacturing exposure and solid ERP experience? This 3-month contract opportunity is ideal for a disciplined and deadline-focused individual who thrives in high-volume, fast-paced environments where accuracy and accountability matter.
Today

AP Clerk (Contract)
Location: Johannesburg
Salary: 18000 Monthly
Looking for an immediately available finance professional!!!
Today

3247 Infrastructure Engineer (Expert)
Location: Menlyn
Salary:
ESSENTIAL SKILLS:Deep knowledge of endpoint management tools including Microsoft Intune and VMware Workspace ONE.Demonstrated experience architecting and delivering Zero Trust implementations where device management isa primary enforcement point, designing end-to-end device trust, posture evaluation, and continuous compliance controls that feed identity and access decisions (e.g., Conditional Acce...
Today