Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

National Customer Experience Manager
Location: Johannesburg
Salary: Monthly
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment.Our client is a well-established and highly respected financial services and employee benefits consulting firm with a natio...
1 day ago

Customer Experience Leader – DBN / JHB
Location: Johannesburg
Salary:
1 day ago

OEM Customer Experience Manager
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining an Automotive OEM that seeks the expertise of a customer experience Manager
3 days ago

Customer Experience Manager
Location: Johannesburg
Salary: 850000 Annually
A leading Education Group is seeking a strategic and customer-focused Client experience Manager to drive parent and student satisfaction, retention, and customer experience across multiple campuses.This role will focus on improving the end-to-end customer journey, analysing customer feedback and retention trends, influencing operational improvements, and partnering with campus leadership teams to ...
7 days ago

Operations Manager: Customer Experience Centre
Location: Johannesburg
Salary:
A leading, international customer-focused organisation is seeking an experienced Operations Manager to lead and optimise a high-performing service team.
9 days ago

Sales Consultant (GT Region)
Location: Benoni
Salary: R15 000 CTC Monthly
ð Based in Gautengâï¸ Frequent travel requiredð Growth opportunity with a stable and reputable companyA well established company is seeking a dynamic and driven Sales Consultant to support an existing team of Sales Consultants. This is an excellent opportunity for a young, energetic sales professional looking to build a long-term career within a growing business.
1 day ago

FIELD SERVICES TEAM LEADER (OPERATIONS MANAGER) - EE
Location: Johannesburg
Salary: R1.2 – R1.4 MILLION PKG (+ COMPANY CREDIT CARD & VEHICLE WHEN TRAVELLING)
OEM EQUIPMENT & SERVICES (MINING SECTOR)
1 day ago

Head of Software Engineering
Location: Johannesburg
Salary:
Our client is looking for a hands-on Head of Software Engineering to lead, shape, and elevate their entire engineering function. This is a working leadership role for someone equally passionate about people, process, and code — someone who thrives on building high-performing teams while staying close to the technology.In this role, the ideal candidate will take full ownership of the end-to-e...
1 day ago

CUSTOMER (TECHNICAL) SUPPORT SPECIALIST - EE
Location: Johannesburg
Salary: UPTO R800 000 to R850 000 PKG, COMPANY BONUS, PERFORMANCE BONUS
OEM EQUIPMENT & SERVICES (MINING SECTOR)
1 day ago

Sales Manager â ICT Infrastructure
Location: Johannesburg
Salary: R 800 000 Annually
An established ICT infrastructure solutions provider is seeking an experienced Sales Manager to drive business growth across integrated security services, structured cabling, and data centre infrastructure solutions. This role offers the opportunity to lead a high-performing sales team, build strategic client relationships, and play a key role in expanding market share within the enterprise enviro...
1 day ago