Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

National Customer Experience Manager
Location: Johannesburg
Salary: Monthly
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment.Our client is a well-established and highly respected financial services and employee benefits consulting firm with a natio...
5 days ago

OEM Customer Experience Manager
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining an Automotive OEM that seeks the expertise of a customer experience Manager
8 days ago

Customer Experience Manager
Location: Johannesburg
Salary: 850000 Annually
A leading Education Group is seeking a strategic and customer-focused Client experience Manager to drive parent and student satisfaction, retention, and customer experience across multiple campuses.This role will focus on improving the end-to-end customer journey, analysing customer feedback and retention trends, influencing operational improvements, and partnering with campus leadership teams to ...
12 days ago

Operations Manager: Customer Experience Centre
Location: Johannesburg
Salary:
A leading, international customer-focused organisation is seeking an experienced Operations Manager to lead and optimise a high-performing service team.
14 days ago

Business Analyst
Location: Pretoria
Salary: Monthly Salary
We are seeking a highly skilled Business Analyst to join our IT team
Today

Fabrication Team Leader
Location: Johannesburg
Salary: 20000 Monthly
A well-established company in the Manufacturing / Steel industry in the East rand is seeking a Fabrication team leader
Today

Technical Sales Director
Location: Johannesburg
Salary: 960 000 Annually
We are seeking a commercially strong Sales Director to lead growth within the industrial equipment and engineered solutions sector. This role focuses on driving innovative, solution-based sales strategies across capital equipment and aftermarket services, while strengthening customer relationships and expanding market share. The successful candidate will combine strategic leadership with hands-on ...
Today

PET Blow Moulding Specialist
Location: Johannesburg
Salary:
We are seeking a hands-on PET Blow Moulding Specialist to take ownership of the technical performance, optimisation, troubleshooting, and quality of our blow moulding operation.This is a practical, factory-floor-based role suited to an individual who enjoys being actively involved in machinery, processes, and production. The successful candidate will be responsible for identifying and resolving te...
Today

Debt Collector Call Centre
Location: Johannesburg
Salary: R 5 000
Call Centre Agent - Roodepoort, Constantia Kloof
Today

Account executive – Centurion
Location: Johannesburg
Salary: Basic
Account executive – Centurion
Today