Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

At least 5 years of experience in a customer interfacing role
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Superior customer engagement
Excellent administrative abilities
Ability to follow through on instructions
MS Office: Word, Excel, PowerPoint
Prior industry related platform experience will be advantageous

Key responsibility

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
Ensuring effective onsite customer service as well as after care service
Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
Confirm deliveries for the day
Confirm client coming as well as if insurance process needs to be done
Arrange the drivers for pickups from the customer destination to dealer
Prepare the cars for delivery/collection and ensure car ready for delivery
Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Experience (CX) Lead â Call Centre
Location: Johannesburg
Salary:
Our client, a leader in the automotive software space, is seeking an energetic and people-focused customer experience lead to manage and inspire their call centre team. This is not a systems-heavy role – it is about leading people, driving customer satisfaction, and ensuring every interaction reflects excellence.
12 days ago

Customer Service Experience Lead (Hospitality)
Location: Centurion
Salary: 60 000 Monthly
customer Service experience lead (Hospitality) CenturionR60 000 CTC Frequent national travel required
14 days ago

Customer Experience Consultant
Location: Johannesburg
Salary:
14 days ago

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R23000.00 + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE
Location: Johannesburg
Salary: 23000
MUST BE VERY WELL SPOKEN, AS THEY DON''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
16 days ago

CUSTOMER EXPERIENCE EXECUTIVE
Location: Johannesburg
Salary: 18000 - 20000
MUST HAVE DEALERSHIP experience
28 days ago

‘SALES DRIVEN’ GENERAL MANAGER
Location: Johannesburg
Salary: CIRCA R2.5 MILLION PKG
MINING SECTOR
1 day ago

Call Center Manager
Location: Kempton Park
Salary: Negotiable depending on experience
Our client is looking for an experienced, hands-on Call Center Manager to lead the daily operations of a fast-paced inbound and outbound sales contact center. The ideal candidate will take an active, on-the-floor leadership role, driving performance, motivating teams, and ensuring a consistently high standard of customer experience.
1 day ago

Internal Sales
Location: Alberton
Salary: 25000 Monthly
Internal Sales Administrator
1 day ago

Pharmaceutical Sales Representative
Location: Johannesburg
Salary: Monthly
A global pharmaceutical organisation is looking for an experienced Pharmaceutical Sales Representative to join their team in Johannesburg.
1 day ago

Accountant
Location: Johannesburg
Salary: Monthly
Our client is seeking a detail-oriented Accountant to join their team. As an Accountant, you will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with financial regulations.
1 day ago