Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

At least 5 years of experience in a customer interfacing role
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Superior customer engagement
Excellent administrative abilities
Ability to follow through on instructions
MS Office: Word, Excel, PowerPoint
Prior industry related platform experience will be advantageous

Key responsibility

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
Ensuring effective onsite customer service as well as after care service
Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
Confirm deliveries for the day
Confirm client coming as well as if insurance process needs to be done
Arrange the drivers for pickups from the customer destination to dealer
Prepare the cars for delivery/collection and ensure car ready for delivery
Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R23000.00 + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE
Location: Johannesburg
Salary: 23000
MUST BE VERY WELL SPOKEN, AS THEY DON''''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
70 days ago

4 X REMOTE CUSTOMER EXPERIENCE LEADERS R23000.00 + INCENTIVES THIS POSITION IS FOR CANDIDATES WITH SERVICE ADVISING EXPERIENCE, PREFERABLY FEMALE, BUT MY CLIENT WILL LOOK AT A GOOD MALE
Location: Johannesburg
Salary: 23000
MUST BE VERY WELL SPOKEN, AS THEY DON''T UNDERSTAND OUR SOUTH AFRICAN ACCENTS, AS WELL AS THE HOURS!
86 days ago

NOC Engineer
Location: Centurion
Salary: Monthly
We are looking for network guardians! Are you a guardian of uptime who thrives on keeping systems running smoothly around the clock? Do you get excited about monitoring complex infrastructures, resolving critical incidents, and optimizing network performance? If you live for reliability, precision, and pushing the limits of modern network operations, we want to hear from YOU!
26 days ago

Assistant Accountant
Location: Johannesburg
Salary: Monthly
Our client is looking for an Assistant Accountant to support their finance team with accurate financial record-keeping, reconciliations, reporting, and compliance activities. This role is essential to the smooth running of daily accounting operations and plays a key part in month-end and year-end processes. experience with ERP systems such as SAP will be an advantage.
1 day ago

Buyer Administrator
Location: Johannesburg
Salary: R360K TCTC
Buyer AdministratorRandburgWell-known Food Ingredient Group in Johannesburg is seeking competent and dynamic Buyer Administrator to manage the procurement process, including sourcing suppliers. For more information call Kaylin or Antoinette.
1 day ago

Payroll Administrator
Location: Johannesburg
Salary: 400000 Annually
Are you a detail-driven payroll expert ready to take the lead in ensuring accuracy, compliance, and excellence across a high-volume payroll environment?
1 day ago

Financial Administrator
Location: Pretoria
Salary: 150000 Annually
Ready to Take Charge of an Office That Runs on Precision and Professionalism!
1 day ago

Business Developer
Location: Centurion
Salary:
Are you a results-driven sales professional with experience in agriculture and technology solutions? Join a forward-thinking team and help shape a smarter, more sustainable future in the agri-tech space.
1 day ago

External Sales Engineer - Instrumentation
Location: Johannesburg
Salary: R500 000.00 Annually
Ready to take your career to the next level? We’re looking for a motivated Instrumentation Sales Engineer to combine technical expertise with sales skills and make a real impact in industrial automation. Work with cutting-edge instrumentation products, solve real-world problems, and grow your career in a dynamic, high-growth environment!
1 day ago

Sales Representative
Location: Johannesburg
Salary:
Ready to drive growth and make your mark in a fast-paced sales environment? We’re looking for a results-driven Sales Representative to join our clients team on the East Rand of Johannesburg.
1 day ago