Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Experience Lead
Location: Centurion
Salary:
Our client in the Telecoms sector is looking for a customer experience lead on a contract durations of 6 to 12 months. Role Purposelead customer transformation and experience design across customer segments and channels, ensuring integrated, digital-first customer journeys and consistent experiences across Consumer, SMB and Enterprise environments.
8 days ago

Automotive â Customer Experience Receptionist - Gauteng, Northcliff
Location: Johannesburg
Salary:
#DriveYourCareerForward as the welcoming face of a modern automotive showroom, creating exceptional first impressions for every customer!The role of the customer experience Receptionist is to provide a seamless front-of-house experience, ensuring every customer feels welcomed, valued and assisted from the moment they arrive.Remuneration:Basic Salary: R15,000 per month – Benefits include 50% ...
29 days ago

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
46 days ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
47 days ago

Customer Experience Leader – JHB
Location: Johannesburg
Salary:
69 days ago

General Manager - Midrand
Location: Midrand
Salary: Monthly
A revolutionary gourmet hybrid store based in Midrand that combines a high-end deli, supermarket, and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence,...
54 days ago

General Manager - Fourways
Location: Fourways
Salary: Monthly
Revolutionary gourmet hybrid store based in Fourways that combines a high-end deli, supermarket, and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence, ...
54 days ago

Commercial Manager - North
Location: Pretoria
Salary: Market Related
An established supplier of products, services and dedicated integrated pest management programmes to the agricultural sector is seeking a dynamic and experienced Commercial Manager to be responsible for developing and executing a commercial strategy to drive revenue growth, align with company objectives, and enhance market presence. The role involves leading the sales team, managing client relatio...
Today

CHIEF OPERATING OFFICER (COO) Sandton
Location: Sandton
Salary:
CHIEF OPERATING OFFICER (COO)Operational Right Hand to the CEO | AI-Fluent | Data-Driven | Systems-FocusedLocation: Sandton, JohannesburgEmployment Type: Full-TimeReporting To: Chief Executive Officer (CEO)Industry: Film, Television, Video Production, Live Events, Post-Production & AISalary: R55,000 – R65,000 CTC per monthJOB SUMMARYA Johannesburg-based film, television, content and even...
Today

Front of House & Events Coordinator
Location: Pretoria
Salary: Monthly
Craft brewery, restaurant and events space based in Pretoria East is looking for an experienced Front of House & Events Coordinator. This is far more than a traditional hostess or reception role. The Front of House & Events Coordinator is at the heart of the venue’s experience through welcoming guests, building relationships, creating opportunities and helping turn interest into...
Today