Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Help Desk Support / Customer Service (Freight Forwarding Operations / Customs Experience)
Location: Johannesburg
Salary:
Help Desk Support / customer Service (Freight Forwarding Operations / Customs experience)
14 days ago

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
81 days ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
82 days ago

Residence Manager
Location: Pretoria
Salary: 240000 Annually
Residence / Building Manager Jobs | Student Accommodation | Residence Management | Property Operations | PretoriaResidence / Building Manager | Student Accommodationlead the Residence. Build the Community. Create an Exceptional Student Living experience.Are you an experienced Residence Manager, Building Manager, Student Accommodation Manager or Hospitality Manager who is passionate about creating ...
11 days ago

Sales Administrator
Location: East Rand
Salary: Monthly
Our client in the Automative Manufacturing sector, is looking to appoint an organisational and detail-oriented Sales Administrator to join their dynamic team based in Isando, Johannesburg.
Today

Debtors Clerk - Isando
Location: Johannesburg
Salary: Monthly
Our client in the Manufacturing sector is currently looking to employ a Debtors ClerkÂ to join their team based in Isando, Johannesburg.This is an excellent opportunity for an experienced credit control professional with strong accounting knowledge and SAP experience to contribute to a well-established organization while advancing their career in a dynamic finance environment.A wonderful career op...
Today

Technical Service Engineer - Isando
Location: Isando
Salary: Monthly
Our client in the automotive and telematics industry is seeking to appoint a Technical Service Engineer to join their Head Office team based in Isando, Gauteng.This is an exciting opportunity for an experienced technical professional with strong automotive electronics, telematics, and customer support experience to play a key role in ensuring the successful deployment, operation, and ongoing suppo...
Today

Administration Manager
Location: Johannesburg
Salary:
Administration Manager
Today

Paint Mixer / Colour Matcher
Location: Sandton
Salary:
We are looking for an experienced Paint Mixer / Colour Matcher with a minimum of 5 years’ hands-on experience in automotive paint mixing and colour matching.The successful candidate must have an excellent eye for colour, experience with computerised paint formulation systems, and the ability to work accurately in a fast-paced, high-volume environment.
Today

Debtors Clerk (Centurion)
Location: Centurion
Salary: 18000 Monthly
The Debtors Clerk will be responsible to keep record of the money owed to the Company and payments made. Need to determine which of the accounts are overdue and need to follow-up on payments. Carries out routine bookkeeping duties and is responsible for month end reports.Qualifications and or experience:Finance Degree/ diplomaAt least 3 years’ experience in financeComputer Literate – p...
Today