Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement At least 5 years of experience in a customer interfacing role Grade 12 is essential Customer facing certification or diploma Leadership skills Superior customer engagement Excellent administrative abilities Ability to follow through on instructions MS Office: Word, Excel, PowerPoint Prior industry related platform experience will be advantageous Key responsibility Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported Ensuring effective onsite customer service as well as after care service Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards Confirm deliveries for the day Confirm client coming as well as if insurance process needs to be done Arrange the drivers for pickups from the customer destination to dealer Prepare the cars for delivery\/collection and ensure car ready for delivery Remove all vehicle inspection sheets from the car

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Help Desk Support / Customer Service (Freight Forwarding Operations / Customs Experience)
Location: Johannesburg
Salary:
Help Desk Support / customer Service (Freight Forwarding Operations / Customs experience)
8 days ago

Head of Customer Experience
Location: Johannesburg
Salary: Market Related
Head of customer experience
75 days ago

Head of Customer Experience
Location: Sandton, Gauteng
Salary: Market - Related
Head of customer experience
76 days ago

Residence Manager
Location: Pretoria
Salary: 240000 Annually
Residence / Building Manager Jobs | Student Accommodation | Residence Management | Property Operations | PretoriaResidence / Building Manager | Student Accommodationlead the Residence. Build the Community. Create an Exceptional Student Living experience.Are you an experienced Residence Manager, Building Manager, Student Accommodation Manager or Hospitality Manager who is passionate about creating ...
5 days ago

Retentions Consultant
Location: Pretoria
Salary: R17000 per month + comm
This role focuses on retaining customers post-sale by delivering exceptional customer service and being responsible for addressing cancellation requests, policy lapses, and missed payments.
Today

Personal Assistant
Location: Pretoria
Salary: Market Related
A fast-paced and entrepreneurial chemical distributor is seeking an experienced Personal Assistant to provide high-level administrative, organisational, and sales support to the management and commercial team. This role requires a proactive, highly organised, and commercially minded individual who can manage multiple priorities, coordinate internal and external stakeholders, and ensure the smooth ...
Today

Java Developer Team Lead
Location: Johannesburg
Salary:
Are you a highly skilled JavaScript professional with a passion for leadership, software engineering excellence, and mentoring high-performing teams? This opportunity offers the chance to lead enterprise-scale development projects, guide talented engineers, and help deliver innovative digital solutions for some of South Africa's leading organisations.
Today

Senior Java Developer
Location: Johannesburg
Salary:
Are you a seasoned Java Software Engineer looking to work on enterprise-scale solutions, modern cloud technologies, and complex business challenges? This opportunity offers the chance to join a high-performing technology environment where innovation, collaboration, and continuous learning are at the heart of everything you do.
Today

Senior Credit Controller
Location: Johannesburg
Salary: 22000 Monthly
If you're looking for an opportunity to take ownership of the full credit control function within a well-established logistics business, then this could be your next career move.
Today

PAM 19578 - Sales & Marketing Agent (Technology) – Centurion
Location: Johannesburg
Salary: R12k – R15k CTC
Sales & Marketing Agent (Technology) – Centurion
Today