Customer Insights and Experience Manager

 

Recruiter:

Raindrop Human Capital

Job Ref:

SEAMAN

Date posted:

Friday, July 9, 2021

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
To work with all departments to identify opportunities to improve, provide trend analysis, and develop our customer insights and customer experience strategy.

POSITION INFO:

Education:

(Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

 

Other Skills, Knowledge & Experience:

  • 5+ years’ experience in the ICT sector
  • Knowledge and experience in Telecommunications industry
  • Previous Management Experience
  • Ability to market and sell the product/service portfolio
  • In-depth understanding of the current market trends and competitors in the market and associated segment
  • Understanding of ICT market and technologies
  • Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)
  • Value proposition development and management experience.
  • Customer Experience Methodology
  • Customer Lifecycle Methodology
  • PDLC (Product Development Life Cycle) experience
  • Strategic Thinking
  • Process Mapping Methodology
  • Digital & Online experience  
  • Understanding of Business processes
  • Understanding of business systems


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Fraud Analyst: Customer Experience
Location: Johannesburg
Salary: 700 000 Annually
Does improving customer experience light a fire in you—especially when it comes to handling the tricky world of fraud?A leading financial services organisation is looking for a customer experience Specialist who can turn complaints into solutions, insights into action, and make sure customers feel seen, heard, and supported when it matters most.If you’re a natural connector who loves w...
1 day ago


Sales Administrator
Location: Johannesburg
Salary:
We are looking for a Sales Administrator to join the team.
4 days ago


Data Scientist – Predictive Modelling & Insights
Location: Johannesburg
Salary:
Extraordinary Predictive Modellers – It’s Time to Shape the Future of Finance with Data! Are you ready to turn raw data into powerful business outcomes? A dynamic and fast-growing consulting firm is looking for a Junior Data Scientist to join their vibrant Analytics & insights team. If you're eager to make an impact, thrive in a collaborative space, and love solving complex financi...
4 days ago


Head of Analytics
Location: Johannesburg
Salary: Market related
Head of Analytics
4 days ago


Predictive Modeler
Location: Johannesburg
Salary:
We’re hiring a Predictive Modeler, based in Sandton (hybrid role).
4 days ago


OEM - Automotive Dealer Aftersales Controller - Northern Suburbs
Location: Johannesburg
Salary:
OEM - Automotive Dealer Aftersales Controller - Gauteng, Northern Suburbs #DriveYourCareerForward with a leading OEM that is all about strengthening dealer partnerships and driving aftersales performance across South Africa and beyond.Our client, a Powerhouse Automotive Manufacturer is looking for a Dealer Aftersales Controller to join their aftersales division.This role is about building sol...
4 days ago


AI Integration Lead (CTO Aspirant)
Location: Pretoria
Salary:
Our client is a cutting-edge startup developing an App, an integrated platform revolutionizing access to connectivity, tokenized marketplaces, and essential services for underserved communities. Their focus is on leveraging blockchain, IoT, and AI-driven automation to deliver scalable and impactful solutions. They are seeking an AI Integration Lead (CTO Aspirant) to join their team.
4 days ago


Predictive Modeller
Location: Johannesburg
Salary:
Ready to turn raw data into real-world impact? If you're someone who loves digging into data, spotting patterns, and building models that actually do something, then this one's for you. We're working with a fast-growing, innovation-led consulting firm that's shaking up how financial services think about risk, value, and customer behaviour. And they’re looking for a sharp, curious Junior Data...
5 days ago


Chief Commercial Officer
Location: Johannesburg
Salary:
Our client in a Media Industry is looking for a Chief Commercial Officer to directs and focuses on the commercial activities of the organization in accordance with strategies, values, policies,goals, and objectives established by the Group Chief Executive Officer and the Board of Directors.
5 days ago


Support Consultant
Location: Pretoria
Salary: 18000 Monthly
Join a leading consultancy driving public sector strategy and digital transformation across Southern Africa. Helping private, public, and non-profit clients unlock value, overcome challenges, and achieve meaningful organisational change.The Support Consultant ensures effective use of the Collaborator Foundation System by providing first- and second-line support, delivering user training, and ident...
6 days ago


Create a free job alert for Customer Insights and Experience Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions