Customer Liaison

Recruiter:

The Talent Room

Job Ref:

Tal000102/JD

Date posted:

Thursday, January 8, 2026

Location:

Cape Town, South Africa

Salary:

Market Related

SUMMARY:
A company is looking for a full time Customer Liaison, to based in Gardens, Cape Town.

POSITION INFO:
Duties and responsibilities:

Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.

Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution.

Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.

Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy.

Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Requirements:

National Senior Certificate
Minimum 6 years’ experience in a similar role in customer service
Knowledge of textiles/fabric industry
Proven customer support experience
Excellent communication skills (written and verbal)
Problem solving skills
Ability to work under pressure in a fast-paced environment
Very good attention to detail
Exceptional Interpersonal skills
Ability to multitask, prioritize & manage time effectively
Must have own reliable transport
Required to work every second Saturday from 09:00 till 14:00

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