Customer Liaison Administrator

SUMMARY:
Are you passionate about providing exceptional service to customers and resolving their enquiries with efficiency and empathy?

Are you tech savvy with experience on Social Media Sites and doing research on Google?
 
Our client based in Bellville requires a dedicated and driven Administrator who ensures seamless communication and contributes towards the success of their business.
You will serve as the primary point of contact for all clients.

POSITION INFO:
REQUIREMENTS

• Matric, relevant qualification advantageous
• Good Ms Office skills, especially Outlook, Excel, and Ms Word (good working knowledge)
• Be tech savvy, be familiar with Facebook, LinkedIn, Google searching
• Need to be methodical in their work approach
• Can communicate to customers and management effectively and clearly
• Communicate in a professional manner
• Have a ‘can do’ approach
• Someone who can cope in a challenging environment

• Email proposals send to contact lists from LinkedIn, Facebook, and other platforms
• Follow up on email sends within one week with telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when required
• Daily follow up previous day’s LinkedIn newly accepted invites with an email and telephone call
• Social Media Adverts – Facebook, Linked and other platforms daily. A minimum amount adverts to be placed daily will apply.
• Assisting with daily quotes for medical aid clients and private clients, and general customer liaison
• Action specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
• Assist with the daily logistical arrangements for rental and sales transactions to the installation teams countrywide
• Managing the administrative requirements of orders
• Assist with all Medical Aid scheme billing monthly
• Customer and office liaison during the ordering, delivery and/or installation process
• Keeping a quote register/list that needs to be checked weekly and followed up on
• Maintain a list of all Agents’ activities on a weekly and monthly basis, where they have marketed and to whom