Customer Liaison Officer TEMPORARY (Logistics)

Recruiter:

Hlabahlosile

Job Ref:

Trudie

Date posted:

Wednesday, December 10, 2025

Location:

Cape Town, South Africa

Salary:

Annual Salary

SUMMARY:
We are recruiting TWO (2) Customer Liason Officers to be the main contact for customers, sort out their queries, keep them updated, and make sure issues get resolved quickly and smoothly.

POSITION INFO:

Customer Liaison Officer TEMPORARY (Logistics)

Minimum Requirements:

Grade 12
Strong computer skills (TMS, Word, Excel, Outlook)
3 years or more in operations/distribution/warehousing
Great communication & people skills
Able to handle pressure, multitask, and meet deadlines
Reliable, detail-focused, proactive, and good at problem-solving

Key Duties:

Build strong client relationships and keep customer satisfaction high.
Handle delivery and POD queries, plus issues like damages, losses, and shortages.
Manage complaints, service requests, and escalate tricky cases.
Communicate clearly about timelines, costs, progress, and any delivery problems.
Do daily reporting and keep records of interactions and discrepancies.
Work with internal teams to sort out customer issues.
Follow up on bookings, collections, and deliveries.
Process service requests, invoices, and general admin.
Provide support and basic troubleshooting to clients.

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