Customer Planner

Minimum Requirements:

• Diploma/ Degree in Logistics
• SAP experience
• ERP and MRP experience
• Good communication skills and analytical skills
• Customer relation with a track record
• 5+ Years’ production planning experience in a complex automotive environment

Responsibilities:

• Ensure all forecasting activities associated with the analysis of customer demand are completed in a timely manner on a weekly basis
• Review historical sales trends and identify demand driver
• Analyse forecast accuracy data metrics and drive appropriate discussions to improve data
• Liaise with customers on demands; call-offs and forecasts
• Provide a link between Sales and Operational / Supplier planning from both ends of the supply chain
• Deliver weekly KPIs to show customer delivery performance and forecast accuracy, and inventories
• Be the first point of contact for any customer queries
• Maintain the MRP/ERP system with key customer data, including weekly schedule demands
• Assist in continuous improvements of Logistics systems to ensure all KPI's are performing in line with Plant specific targets
• Initiate transport arrangements in line with contractual obligations to ensure the timely delivery of all customer shipments
• Collate and file all corresponding documents for each shipment and ensure documentation is in place to pass internal and external audits
• Align inventory levels with peaks and troughs in customer demand
• Update customer reports and maintain customer portals
• Coordinate customer collections, and transportation planning with each allocated customer; also ensure collections and deliveries are made in alignment with customer call-offs
• Coordinates Process "Develop & Launch" activities including engineering changes, SOP and EOP