Customer Planner (Logistics)

Customer Planner

LOCATION: Port Elizabeth Plant

DIRECT REPORT: Production Planner Supervisor

REQUIRIMENTS

• Diploma/ Degree in Logistics
• SAP experience
• ERP and MRP experience
• Good communication skills and analytical skills.
• Customer relation with track record.
• 5 Years production planning experience in a complex automotive environment
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MAIN RESPONSIBILITIES

• Ensure all forecasting activities associated with the analysis of customer demand are completed in a timely manner on a weekly basis
• Review historical sales trends and identify demand driver
• Analyze forecast accuracy data metrics and drive appropriate discussions to improve data
• Liaise with customers on demands; call-offs and forecasts
• Provide a link between Sales and Operational / Supplier planning from both ends of the supply chain
• Deliver weekly KPI's to show customer delivery performance and forecast accuracy; and inventories.
• Be the first point of contact for any customer queries
• Maintain the MRP/ERP system with key customer data, including weekly schedule demands
• Assist in continuous improvements of Logistics systems to ensure all KPI's are performing in line with Plant specific targets
• Initiate transport arrangements in line with contractual obligations to ensure the timely delivery of all customer shipments
• Collate and file all corresponding documents for each shipment and ensure documentation is in place to pass internal and external audits
• Align inventory levels with peaks and troughs in customer demand
• Update customer reports and maintain customer portals
• Coordinate customer collections; and transportation planning with each allocated customer; also ensure collections and deliveries are made in alignment with customer call-off’s
• Coordinates Process "Develop & Launch" activities including engineering changes, SOP and EOP