Customer Relations Manager (CRM) Automotive Dealership

SUMMARY:
Our client, a respected name in the automotive retail industry, is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

POSITION INFO:

Our client, a respected name in the automotive retail industry, is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location: Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

🩺 Benefits: Medical Aid | Provident Fund

Minimum Requirements:

• Proven experience in the automotive industry, preferably in after-sales or service operations
• Strong leadership skills with the ability to manage and mentor a team of Service Advisors
• Experience with customer bookings, service delivery, and client retention strategies
• Ability to upsell service plans, extended warranties, and value-added products
• Skilled in handling customer complaints, queries, and escalations professionally
• Understanding of dealership operations and interdepartmental coordination (Sales, Parts, Service)
• Excellent communication and interpersonal skills; brand-focused mindset
• Ability to delegate tasks effectively and manage service workflows
• Strong analytical and reporting skills; experience monitoring KPIs and driving improvements

Key Responsibilities:

• Lead, mentor, and manage a team of Service Advisors

• Drive and optimise customer bookings, service excellence, and client retention

• Coordinate processes and communication between Service, Parts, and Sales departments

• Upsell service plans, extended warranties, and value-added products

• Manage customer complaints, follow-ups, and escalations to resolution

• Maintain brand standards and act as a Brand Ambassador

• Ensure efficient workflow and task delegation across the service team

• Monitor key service metrics and implement continuous improvements

Ideal Candidate Profile: ONLY AUTOMOTIVE EXPERIENCED CANDIDATES WILL BE CONTACTED

Minimum 5 years experience in a same role as CRM in the motor industry

• Strong interpersonal, leadership, and conflict-resolution skills

• Proven success in upselling products and managing service targets

• Ability to manage and streamline multi-department processes

• Tech-savvy with working knowledge of DMS and booking systems

• Professional, customer-focused, and results-driven

Whats On Offer:

• Basic Salary: R20,000- R28,000

• Attractive commission and performance incentives

• 🩺 Medical aid and provident fund contributions

• Work with a reputable brand in the automotive space

• Opportunities for career growth and recognition