Customer Relationship Coordinator

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006260/CL

Date posted:

Tuesday, April 14, 2026

Location:

Somerset West, South Africa

Salary:

Monthly

SUMMARY:
Customer Relationship Coordinator

Somerset West (Macassar): My client, a leading supplier of premium tyre brands in South Africa, is seeking a Customer Service Coordinator with an outgoing personality, a professional demeanour, and a strong customer-centric approach to join their team.

POSITION INFO:
Purpose of the role: To ensure efficient order processing, invoicing, and customer support by coordinating between customers, Regional Sales Managers, transporters, and the warehouse. This role focuses on resolving inquiries, troubleshooting delivery issues, and managing stock returns to maintain smooth operations and high customer satisfaction.

Key responsibilities include but are not limited to:

Check the online portal for sales and process invoices
Liaise with customers telephonically to take orders and issue invoices
Coordinate with transporters when necessary to arrange deliveries
Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
Troubleshoot issues if customers do not receive their orders
Handle customer complaints and resolve issues effectively
Ensure orders are dispatched before warehouse cut-off times
Complete paperwork for stock returns and submit to Finance for credit note processing

Criteria:

Matric
Previous experience in a similar role
Previous experience in a call centre environment
Sage Evolution / Pastel proficiency is non-negotiable
Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
Excellent customer service skills
Bilingual – Afrikaans and English
Knowledge of the tyre industry would be an advantage but is not essential

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